Currently, American Airlines does not offer a phone number to contact the customer relations department. Mark Allen Executive Vice President, General Counsel and Secretary VIEW MARK ALLEN'S BIO Jill Brannon Executive Vice President, Chief Sales Officer VIEW JILL BRANNON'S BIO Brie Carere Executive Vice President, Chief Customer Officer, FedEx Corporation VIEW BRIE CARERE'S BIO Sriram Krishnasamy The link between network and revenue will never be more important than over the next 18 to 24 months as we rebuild the airline. Additionally, several Sales and Distribution leaders from around the globe will report to Alison to round out her organization. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the companys stock is included in the S&P 500. American Airlines announced a huge leadership reorganization today, resulting from its effort to shed at least 30% of management staff. Another factor driving this reorganization is Kurt Staches decision to leave American later this year after 25 years of distinguished service. Vasus direct reports will be Rick Elieson, VP of Loyalty; Jim Fox, VP of Revenue Management; and Brian Znotins, VP of Network Planning. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. Don Casey is leaving as Senior Vice President of Revenue Management, so Vasu Raja who runs network planning gets revenue added to his purview. and Doerner, Saunders, Daniel & Anderson, L.L.P. Steve Johnson is Executive Vice President and strategic advisor to the CEO, the leadership team, and the board of directors. Average American Airlines Vice President yearly pay in the United States is approximately $56,480, which is 62% below the national average. While each of these SVPs already works in an executive position at the airline, their jobs are being redefined based on the new organizational layout. Enqvist was promoted yesterday by the United Airlines Holdings, Inc. Board of Directors. He also served as the Chairman on the board of the Medal of Honor Foundation. In this role she will continue to lead Americans Legal Affairs team and legal strategies for the airline. Wells has a broad background of operational. 800-433-7300, Customer relations fax number: (480) 693-2300, Primary ContactMark EwingDirector, Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Secondary ContactCaroline TrueloveVice President Reservations and Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Chief ExecutiveRobert IsomCEO1 Skyview DriveFort Worth, TX 76155[emailprotected]. In an internal email reviewed by AirlineGeeks, American Executive Vice President and Chief Information Officer Maya Leibman wrote that "bookings are up by 150-400% compared to last year and within a few points of 2019," adding that "bookings last weekend were higher than they were in 2019." About American Airlines GroupAmerican Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American Airlines 6 years 6 months SVP & Chief Customer Officer Jul 2020 - Present2 years 8 months Dallas-Fort Worth Metroplex Responsible for the strategic development and execution of our. Labor disputes at American Airlines and British Airways put travel plans at risk, American Airlines charges sailor a fee for flight change. Raja joined American in 2004 and has held a variety of roles in Sales, Corporate Planning and Revenue Management. So the Loyalty department thats the most valuable part of the entire company gets shoved under the Revenue department, which is the absolute last place to put your greatest asset under the best of circumstances, much less when the two departments have diametrically opposite goals. The Alliances team will report to Vasu, as well. Nashville Line Maintenance opens. Aiyar holds a Juris Doctor from Yale Law School, a masters degree from the University of Oxford and a bachelors degree from Harvard University. In these roles, DeFeo has been responsible for all of Americans internal and external communications, team member recognition programs, leadership development and community affairs. Do Airline Pilots Deserve To Make Over $300,000 A Year? I am extremely pleased that Don has agreed to serve in an advisory capacity through the end of the year. Steve is a member of the board of directors of Wizz Air Holdings PLC, is a Lecturer at the Haas School of Business at the University of California, Berkeley, and serves on the Executive Advisory Board of the Universitys Berkeley Center for Law and Business. "This restructure puts innovative and extremely capable leaders at the forefront of these initiatives.". Ralph will replace Dec Lee, who is announcing he will retire from American after nine years with the airline. American Airlines announced changes to its management team, following the retirement of its senior vice president who oversees customer experience. More About Gary . From 2001 to 2010, Leibman held several positions in the Information Technology department, culminating in the position of Vice President, Business Operations Systems from 2006 to 2010. de . He will continue to lead Americans federal and international government and regulatory affairs teams, ESG, and corporate security. American Airlines has announced the appointment of Kyle Mabry to Vice President of Operations and Commercial for EMEA and APAC, following over 25 years at the airline in commercial, marketing and . He has held the title of Executive Vice President, Chief Financial Officer since December 2013. He also served as the Chairman on the board of the Medal of Honor Foundation. MCLEAN, Va., March 1, 2023 /PRNewswire/ -- Appian (Nasdaq: APPN) today announced the appointment of Mark Dillon to the position of Senior Vice President . And they all embrace and live our purpose of caring for people on lifes journey. Read Cole's bio . Why is it taking so long to get a cruise refund? He joined America West in 1996 as Senior Director, Planning, and was promoted to Vice President, Financial Planning and Analysis, in 1998. Since joining Delta in. Editorial Note: The opinions, analyses, and evaluations here are mine and not provided by any bank including (but not limited to) American Express, Chase, Citibank, US Bank, Barclays or any other company. Scott Long Managing Director. Executive Vice President and Chief Financial Officer. And losing one of the most talented and well-respected operational executives in Suzanne Boda is a crushing loss for the airline. She has a proven track record of leveraging human capital expertise and business acumen to translate strategic . Contact Customer Relations If you wish to send an email to American Airlines Customer Relations directly, we ask that you include your record locator or ticket number, mailing address, flight numbers, origin and destination cities, dates of travel and full explanation of the reason for your contact. Kurt will be joined by Bridget Blaise-Shamai, VP of Loyalty, who has also decided to leave American later this year, and has agreed to work with Kurt on these projects. Customer Service Manager, Airport Customer Experience. Cole Brown is Senior Vice President, Chief People Officer, a position she has held since June 2021. Sally enjoys hiking and camping, walking and eating her way through new cities, and waking up before anyone else to read and savor a cup, or four, of coffee. In this structure, we will be combining the reporting lines of Cargo and parts of the Customer Experience Innovation and Delivery group into a new organization reporting to Jessica Tyler, who has been named President of Cargo and VP of Airport Excellence. These new early out options, coupled with the reality of becoming a smaller airline on the backside of this pandemic, will change the way we do business. She has since held numerous positions in Marketing, aa.com, Distribution and Inflight Dining. Stache has worked for the airline for more than 15 years, according to his LinkedIn profile, and previously oversaw American's loyalty program as a senior vice president of marketing. Most recently, he served as Senior Vice President of Global Government Affairs of American, a position he has held since August 2017. Hack For Finding Virgin And Delta Award Space [Roundup], Southwest Airlines Has 3 New Promotions To Score Elite Status Faster, Hyatt Changing Award Prices, With U.S. Hotels, All-Inclusives And Luxury Properties Costing More Points. Glen was previously Executive Vice President and Chief Revenue Officer. Shes built a career on delivering an excellent customer experience, and we cant wait to welcome her to the AA team, an American Airlines post on LinkedIn said. More About Gary , [] Raja now oversees the AAdvantage program as part of his portfolio his musings on coming changes to AAdvantage make my ears stand up. The estimated total pay for a Investor Relations Vice President at American Airlines is $125 per hour. Additional executives will report to the four senior vice presidents. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. Current Chief Financial Officer Derek Kerr will assume the additional designation of Vice Chair of American Airlines, overseeing all corporate financial functions, global corporate risk and corporate development. Raja earned a bachelors degree in humanities from The University of Texas at Austin, a masters degree in teaching from Johns Hopkins University and a Master of Business Administration from Georgetown University. American Airlines. Over the last couple of months, I have missed 5 connecting flights, and had to spend 4 nights at hotels in cities that have not been my destination, because of issues with AA flights. From 2003 until 2009, he was a partner at Indigo Partners LLC, a private equity firm specializing in investments in the airline industry. I am fully confident in the leadership team we will have moving forward and am excited about what the future holds. Operations: David Seymour, Senior Vice President of Operations, Network: Vasu Raja, Senior Vice President of Network Strategy, Revenue: Don Casey, Senior Vice President of Revenue, Customer: Kurt Stache, Senior Vice President of Customer Experience. He joined America West in 1996 as Senior Director, Planning, and was promoted to Vice President, Financial Planning and Analysis, in 1998. Most companies are top heavy and with each high level exec comes more bloat in terms of supporting admin people. Kerry Philipovitch, senior vice president of customer experience, handling areas from reservations, customer service, baggage and premium service, will retire at the end of the year, the airline said Thursday. "Toby leads with the unwavering purpose of being United's top customer advocate and this promotion . Steve Johnson will undertake a new strategic advisory role focused on strategy development, economics and competition issues, corporate governance and ESG, and corporate development. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. But fewer than half have been on regional carriers in 2022. From July 2006 to April 2014, Mr. Dempsey served as treasurer at Ryanair Holdings PLC. Derek Kerr is Vice Chair, Chief Financial Officer and President, American Eagle. In this role she leads the team responsible for Global Talent and Recruitment, Benefits and Compensation, People Operations and Diversity, Equity and Inclusion. Our airport operational leaders will report to Jim Butler: Joe Taney, SVP of DFW Hub Operations; Juan Carlos (J.C.) Liscano, VP of MIA Hub Operations; Ralph Lopez, VP of CLT Hub Operations; Jim Moses, VP of PHL Hub, JFK, LGA and BOS Operations; Donna Paladini, VP of Field, DCA, LAX and PHX Operations; and Franco Tedeschi, VP of ORD Hub Operations. We are honored to work for our people, customers and shareholders, and know that we only win when we operate as one team.. There is no question this is a time of unprecedented change. This team possesses deep intellectual and technical expertise and truly takes the ethos of servant leadership to heart. Ramp Agent Career. Such statements include, but are not limited to, statements about the Companys plans, objectives, expectations, intentions, estimates and strategies for the future, and other statements that are not historical facts. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Here's a link to our Advertiser Disclosure. Shes a proven leader of high-performing executives and staff with solid business acumen, analytical and negotiation skills, industry connections, and strong partnerships. Conservatives Target American Airlines For Being Too Good At Diversity Hiring, Lufthansa Unveils Incredible New First Class But Only Ok Business Class Product, Never Fly To Chicago O'Hare On Delta - Or An International Airline Using Terminal 5 [Roundup], Why Fewer United Airlines Passengers Fly Using Points: Behind The Scenes Of MileagePlus, Delta Air Lines Passenger Uses His Coach Seat As A Standing Desk, And I'm Here For It, Passenger Brought Their Own Tub Of Beer For The Flight, Ready For A Tailgate Party, David Seymour, who was responsible for Americans disastrous operation last summer and. Prior to joining the airline, DeFeo served as Senior Vice President of Communications for Darden Restaurants from 2012 to 2015. Cautionary Statement Regarding Forward-Looking Statements and InformationCertain of the statements contained in this report should be considered forward-looking statements within the meaning of the Securities Act, the Exchange Act and the Private Securities Litigation Reform Act of 1995. Save my name, email, and website in this browser for the next time I comment. sending an email to the CEO of american airlines 8 years ago Save I have been flying for close to 4 million miles on AA. Previously, she served as Senior Vice President and Chief Information Officer from January 2012 to November 2015. Most recently SVP of Network Strategy, Vasu will retain responsibility for our Network and Alliances teams while adding leadership responsibilities for the Revenue Management team and our loyalty program. Seymour holds a Bachelor of Science degree in mathematical science of operations research from the U.S. Military Academy and a Master of Management degree in marketing and transportation from Northwestern Universitys Kellogg School of Management. Complete the online Customer Relations form. Toggle Summary. Customer Relations Career. Throughout his career he has held a variety of leadership roles in Technical Operations, Operations Control, Crew Resources and Flight Operations. In 1987, after graduation from U.S. Army Ranger School, he was assigned to the 82nd Airborne Division where he served as a Platoon Leader and Company Executive Officer. Some of todays moves I find most notable. In 2013, he was named one of the Top 50 Executives under 50 by Diversity MBA Magazine. How to enable JavaScript. View from the Wing is a project of Miles and Points Consulting, LLC. Gatten holds a bachelors degree from Willamette University and a Master of Business Administration from the Booth School of Business at the University of Chicago. Read more: The American Airlines mechanic accused of sabotaging a plane pleaded not guilty, days after a judge excoriated him in court amid alleged terrorism ties. Following months of delays, cancellations, and outrage from its most loyal passengers, American Airlines announced a reshuffling of its executive leadership team surrounding everything that contributes to the overall experience of its passengers. Last month, rival Delta announced a surprise minority stake in American's longtime Latin American partner LATAM, the region's largest airline. I don't include all US credit card offers available on this site. Compensation does not impact the placement of cards in content. Some things like operations youd think be more easily determined in terms of success or failure but people are good at blaming others and making excuses. @Austin797. Learn more about what's happening at American by visiting news.aa.com and connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines. Previously, Gatten was Managing Director and Head of Global Government Relations at JPMorgan Chase & Co. where he led the government relations and policy teams globally, and served as the organizations primary representative before Congress, the White House and international policy-making bodies. AA.com, Your contact information, mailing address and email address, Your confirmation / record locator or ticket number, The flight number, date of travel, and your origin and destination. These risks and uncertainties include, but are not limited to, those set forth herein as well as in the Companys Quarterly Report on Form 10-Q for the quarter ended September 30, 2021 (especially in Part I, Item 2. We work collaboratively with airlines, labor, Congress, the Administration and other groups to improve aviation for the traveling and shipping public. Jessica Tyler Vice President-Operations Innovation & Delivery Earl Barnes Managing Director-Customer Technology Stephen L. Johnson Executive Vice President Vasu Raja Chief Commercial. International stations will fold into the leadership teams of several VPs: Franco in ORD will assume leadership over Asia and Europe; J.C. in MIA will lead Caribbean and Latin America; and Donna will lead Canada. Meh. Vrbo offered a refund after my husband lost his job. The changes will mean Isom will have four direct reports, down from five, since American won't replace Philipovitch. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. "Jonathan D. Snook was appointed Senior Vice President - Customer Service in January 2013, and is responsible for managing all aspects of American's global team focused on the customer experience, from reservations and airport operations to inflight service and baggage handling." Sean Bentel Manager, customer relations (817) 967-2116 All Rights Reserved. Earlier in her career, she held other senior legal roles within the federal government and was a partner at Kellogg, Huber, Hansen, Todd, Evans & Figel PLLC. Please enable JavaScript to fully experience this site. American Airlines Customer Relations 4000 E. Sky Harbor Blvd. American Airlines oct. de 2000 - ago. Any forward-looking statements speak only as of the date hereof or as of the dates indicated in the statement. These risks and uncertainties include, but are not limited to, those set forth herein as well as in the Companys Quarterly Report on Form 10-Q for the quarter ended September 30, 2021 (especially in Part I, Item 2. Were the surviving members of AAs once-legendary bowling team spared this bloodbath? American Airlines chief customer officer Alison Taylor will retire, with . Alices extensive experience across American, combined with her passion for customer service, drive for continuous improvement and support for Americans team members, make her the perfect fit for this critical role, Kerry said. She received a full merit scholarship to Cornell University, where she earned a Master of Business Administration in 2002. Previously, Brown served as a Vice President of Human Resources at Amazon from November 2018 to 2021. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? 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