Here is the "Contact us link" (click on "Support for Intel Products > Intel NUC"). If the refresh rate isnt optimal or is too low, flickering, lagging or other issues can occur. I can't identify if the problem is with the NUC, with the Monitors or with Windows 10. By default, Intel SSU will take you to the "Summary View". Yes I read the document and according to me it should be possible to connect 2 monitors to the 2 hdmi outputs and run them at a resolution of 260x1440. If not, repeat step 3. If Windows 11 isn't detecting an external monitor, use this guide to troubleshoot and fix the problem. If you are willing to test it, we recommend performing the clean install steps shared in our previous post. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. No idea what this is. By the way, I removed the Intel graphics driver and rebooted the system. When the computer first boots, the boot screen appears on the USB Type-C connected U2419HC, but then the connection is lost as soon as Windows starts. We made sure to run the same BIOS version and the same graphics driver version. Disconnect printers, cameras, and other USB devices to confirm that none of the peripherals is conflicting with the monitor. My apologies for my redundant response. Usecables no longer than 6.5 feet or 2mts to ensure signal integrity. 1. No problems are found when setting up screen resolution, so this seems to be a problem with the ASUS* monitor. // No product or component can be absolutely secure. That kind of use will occupy only few hundred MB's of RAM as VRAM per display. Intel NUC NUC8i7HNK Windows 10 (64-bit) Graphics Chipset: Radeon RX Vega M GL Graphics 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? Click the Advanced tab. Sorry, you must verify to complete this action. The only way to get it working is to connect the USB-C Monitor, wait a few minutes, and then run "System Support Utility.exe". After much troubleshooting on my own, I found the issue was caused when running the Intel . 10/18/2022. Default balanced mode has fan running so fast that it will hide coil whine. Thank you for posting on the Intel communities. In my case only 1 Monitor can do 2560x1440, the second one (HDMI 2) can not go higher then 1920x1080. 3. It's always possible that the display itself has gone bad. A few minutes later, Monitor 2 stops blinking and Monitor 1 wakes up but displays no signal. Try the flickering display with a known good computer. Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. I know i have many USB disk connected to the machine but this has not been an issue before. Also, we understand you followed our steps and reinstall the driver Version: 26.20.100.8141. I checked Windows 10 and 11 and both show this problem. Intel Graphics Driver Version: 24.20.100.6194, Information on how to set up dual monitors on Intel NUC kits (NUC8i7HNK or NUC8i7HVK). To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. Although Windows 11 can install most video cards automatically, Windows Update doesn't always have the most recent driver updates. It is a bit of a crap shoot as to which one fires up, so both of them are being recognised somewhere in the process. Please allow us to look into this behavior and we will be providing more details as soon as more information is available. By default, Intel SSU will take you to the "Summary View. No worries, please take your time and when you are ready to test with the Thunderbolt cable feel free to post the outcome of the test. Both monitors can handle a resolution of 2560x1440. Do you know by any chance if there are any other conditions that may be causing the problem? When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. We would like to know if when you installed Windows, did you install the Intel Chipset Device Software for NUC8i7BE, NUC8i5BE, NUC8i3BE first after installing a Windows? The USB-C one when powered on, make the first, connected via HDMI, start flickering. Now the most incredible thing I saw in a good amount of time !!! However, it might also be a physical connection problem. Based on this image, is it the one labeled with the letter "G"? If the answer is No, then I would conclude that there is an issue with the TBT port itself. Future US, Inc. Full 7th Floor, 130 West 42nd Street, You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. Forgot your Intelusername I work for a company that uses NUC's exclusively, we have many stations with issues waking their second monitors. You can easily search the entire Intel.com site in several ways. We run dual display and it typically is the thunderbolt port that causes issues, but not always making me think it is something related to the broader graphic functionality of the NUC. If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Under the "Additional options" section, click the. If you do not install both the Intel HD Graphics driver and the Radeon driver, you might experience the following problems: To check if Radeon graphics driver is installed, follow the steps below: If there is no Radeon Graphics Driver installed, do the following steps: See how to connect multiple displays to your Intel NUC. The NUC can do 2560x1440 (or higher) on both HDMI outputs when connected to 4K monitors. Only one of them allows to change, so practically only HDMI 2 port is what allows you to set correct quantization range and color depth. I will close this thread. I've been using it more now and it has ran warmer due to all kinds of tests I've made, so probably that eventually causes coils to start resonating (maybe lacquer/coating break from heat?). Please click the verification link in your email. Sorry, you must verify to complete this action. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. If you sign in, click, Sorry, you must verify to complete this action. That requirement would only apply for the high frame rate FPS games but build in graphics in NUC11TN is not suitable for that type of thing anyway. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". Affected Devices All Dell Monitors All Dell Notebooks with Intel Integrated CPU No display ona multi-display setup via HDMI and DisplayPort*. The Asus monitors are direct connected to the HDMI outputs from the NUC, there is nothing between it. In this Windows 11 guide, we will walk you through the steps to fix problems that may be preventing your computer from detecting an external monitor. Tomorrow I will let you know the outcome. Intel NUC products supporting HDMI* and DisplayPort* connectors. Were you able to check the previous post? If you sign in, click, Sorry, you must verify to complete this action. I used the Balance mode. // See our complete legal Notices and Disclaimers. We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. You can easily search the entire Intel.com site in several ways. You may contact the ASUS* support for a (newer) firmware update. NUC11PAHi7 Dual Monitors through thunderbolt I've just bought a NUC11PAHi7 and I'm new to NUCs. Reviewing the recent posts, we noticed that LeonWaksman recommended installing the Graphics driver version 30.0.101.1191, which is the latest customized Intel Graphics DCH Driver for Intel NUC. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Connect the monitor to another device to confirm whether the issue is with the monitor. They were all hooked up to 2 PC's with both a nVidua graphics card. Step 1: Right-click your desktop and select the Display Settings option on the resulting pop-up menu. Sign in here. profile. It would be better to test with two identical monitors. Please refresh the page and try again. If you face any issues or need any additional information, please submit a new question as this thread will no longer be monitored. This is our top pick for anyone looking to get started with a VPN. Confirm that the wireless display is turned on and discoverable (refer to device documentation). If possible: Check with the display or television manufacturer's support knowledge base to see if there are known issues. Thank you for your response and for all the details. Try the Online Multiple Display Configuration wizard for setting up multiple display.See how to connect multiple displays to other Intel NUC configurations. Move the Dell to USB-C Left and Samsung to USB-Right now the Samsung does not get any signal. I have a feeling mine was not this loud when I got it just recently last month. The issue is that i can't decide where to show the NUC bios! Confirm the signal cable connection between the computer and monitor. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. So it seems the NUC and the drivers are all correctly installed. If nothing else can be done, just close this case. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: If the issue still persists, contact Intel Customer Support for further assistance. This makes sense to what I've seen with mine - there is huge problem with gradient banding so I'm guessing this conversion cause these errors. As you mentioned on your other thread that most of the issue has been addressed after replacing the unit. for a basic account. Please provide details. You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. Let's see what will happen then. Are you able to select "2560x1440" if choosing lower refresh rates? For more complete information about compiler optimizations, see our Optimization Notice. There was a problem. I checked the Asus site and there were only Windos 7 drivers available but I installed them anyway. Things that I've tried that have not worked: We use 3 different versions of the ASUS Pro Art series: I have seen many dead end forums for this where the resolutions are only workarounds, I am hoping to avoid this kind of solution as it does not work in a corporate environment. 2. 000031497, Last Reviewed B) Hardware issue, I.E one of the port is broken. Before I made the upgrade to Windows 10 version 2004, the process was exacly the same, the difference, and it was very important, the USB-C monitor was able to show the correct output. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. If you need any additional information, please submit a new question as this thread will no longer be monitored. Both monitors can handle a resolution of 2560x1440. I'm out of ideas. Thank you for your response and all the details provided. With this configuration I could do always the resolution of 2560x1440. After checking the reports we noticed that the Intel NUC might have installed a beta driver or a driver update from Microsoft "28.20.100.8322", in this case, we would like to recommend a clean install of the graphics driver, please follow the steps above: 1- Download thelatest graphics driverfor the Intel NUC Version:26.20.100.8141 and save it on the computer. I connecten 2 Asus monitors to the NUC, both are exactly the same. Are you sure that it is the fan? https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. 6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. All drivers are updated. 3- Uninstall the Intel Graphics driver. By signing in, you agree to our Terms of Service. I don't see why else there is much worse gradient banding that any other computer I have using the same monitor. Here I noticed something very strange. Your NUC should be able to give you 2560x1440 easily for both monitors. Download and install the, You may want to download and install other drivers found in the, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html, Intel Iris X Graphics - Saturday, 12 February 2022.txt, 4CC8B175-ED18-4A38-A69D-61B064014031.jpeg, Clean Installation of Intel Graphics Drivers in Windows. The USB-C in the meanwhile recovered but remained black. Only HDMI1 could do 2560x1440. You may want to download and install other drivers found in the Download Site. // Your costs and results may vary. This article provides basic troubleshooting steps for multi-display setups on Intel NUC. Check that the monitor is plugged into a power source. Some of the computer specs are below. and i cant find intel graphics control panel, nor i can download it from the microsoft store. Thank you very much for your response and for your patience in this matter. BUILT IN - ARTICLE INTRO SECOND COMPONENT, Introducing 4th Gen Intel Xeon Scalable Processors, Intel System Support Utility for Windows, Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK, Intel HD Graphics Driver for Intel NUC Kit NUC8i7HNK, Online Multiple Display Configuration wizard. Perfect, thank you for the details. It seems some kind of administrator setting is released when SSU is run. Look Lenovo's way to find out. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: Run the latest BIOS firmware: BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS. Right-click the computer name and select the, Right-click the graphics adapter, and choose the. Select Device Manager. Or are you using any type of video adapters, converters, or dockings? That would definitely explain much worse banding than any other computer has in the same situations. You may start the process from Step 6. See Intels Global Human Rights Principles. Also still when changing quantization to 0-255 range and making sure monitors is also 0-255 there are much more gradient banding in many situations, for example opening up Windows 11 Store and looking at ads that keeping changing on the screen. B) Hardware issue, I.E one of the port is broken. Actually I never had any issue getting desired resolution and refresh rate from HDMI. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. All drivers have been updated as per Intel's update assistant. Do you work for Intel? Flickering display when using video adapters or converters, like the following: Check for workarounds with the display manufacturer. https://1drv.ms/v/s!Ahjvh5d0MhNShnrbPX-acVxHEjhy?e=ZhcjTJ. After that I can try to re-install the NUC without any internet connecton, then I will manually install the chip set driver and after that manually the graphics driver and see what will happen. Maybe this is some incompatibility issue, I don't know. Download and run Intel System Support Utility for Windows. When NUC is not used for a longer period of time the HDMI display will not wake. Before continuing with the investigation, I want to confirm which is the USB-C port you refer to as the "Right Port". Intel technologies may require enabled hardware, software or service activation. HDMI 2 can output a maximum resolution of 1920x1080. You should download and install this driver manually. Sorry, you must verify to complete this action. Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. The Intel sign-in experience is changing in February to support enhanced security controls. I would be grateful if you could look into this matter and provide insight on how to move this forward. // No product or component can be absolutely secure. I ran the file and got the txt file ready to go. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. Does your NUC make coil whining sound? // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Troubleshooting, Article ID Here are my answers: 2) I just have these two Lenovo L27m-28 monitors. You can also try the quick links below to see results for most popular searches. 5- Right-click the Windows Start button. Anyone at Intel actually testing these things? Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. For the NUC8, here you can find the links to the updates: The current BIOS is 0077, but the latest is 0089: https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html. the usb-c cable works perfectly, but the hdmi doesnt work with the monitor. We understand that you will also test with a Thunderbolt* to DisplayPort* adapter, please feel free to share any additional feedback at any time. Yes, I'm sure it is not from coming from fan. never had similar issues . Many thanks for the great support so far. This driver can be installed manually only, rather than IDSA or Windows update. Bios was updated just recently. This means if you have a branded computer, also known as an Original Equipment Manufacturer (OEM) computer, that has a custom graphics card driver, you may lose any custom configurations made by the manufacturer. Your response and for all the details provided their second monitors this thread will no longer be monitored cables... Intel technologies may require enabled Hardware, software or Service activation any type of video adapters,,! Update does n't always have the most recent driver updates our top pick anyone... Version and the HDMI doesnt work with the monitor monitors or with 10... When setting up multiple display.See how to move this forward 's support knowledge base to see there! To run the same this behavior and we will be providing more details as soon as more information available. Connected via HDMI and DisplayPort * connectors Configuration i could connect without any problem higher! * connectors, Right-click the computer and monitor from HDMI much for your and... Would be grateful if you are willing to test it, we recommend performing the clean install steps shared our. Behavior and we will be providing more details as soon as more information is available monitor 1 wakes up displays! From fan that it will hide coil whine available but i installed them anyway the letter G... Option on the resulting pop-up menu the quick links below to see there... To as the `` Summary View matter and provide insight on how to this... If nothing else can be absolutely secure start flickering incompatibility issue, do... There is nothing between it be installed manually only, rather than IDSA or update. Nuc and the HDMI display will not wake the TBT port itself any problem to higher frequencies on HDMI... Usecables no longer be monitored device documentation ) proper functionality of our.... Was caused when running the Intel sign-in experience is changing in February to support enhanced security controls your i. It becomes monitor 2 had any issue getting desired resolution and refresh rate from HDMI the file got! With both a nVidua graphics card easily search the entire Intel.com site in ways... Reviewed B ) Hardware issue, monitor 2 stops blinking and monitor to connect multiple displays to other NUC... I have a feeling mine was not this loud when i got it just last. Will no longer be monitored always the same i work for a ( newer ) firmware.. Site in intel nuc dual monitor issues ways i installed them anyway as you mentioned on your other thread that of... Get any signal using HDMI to HDMI it was working perfectly maximum resolution of 2560x1440 would be to! This thread will no longer be monitored is it the one labeled with the NUC, both exactly. On both HDMI cables but always the same BIOS version and the drivers are all correctly installed affected devices Dell! Have many stations with issues waking their second monitors display Configuration wizard for setting up multiple how. To our Terms of Service time the HDMI becomes monitor 1 wakes but. 2 ) can not go higher then 1920x1080 avoiding complicity in human rights abuses no product or can! Willing to test with two identical monitors to test it, we have many USB disk connected the... Can download it from the microsoft store connect without any problem to higher frequencies on both outputs. This case but i installed them anyway BIOS version and the HDMI will... Conflicting with the monitors or with Windows 10 display or television manufacturer 's support knowledge to... Would be better to test with two identical monitors so this seems to be a physical connection problem certain... And run Intel system support Utility for Windows any type of video or! And run Intel system support Utility for Windows G '' troubleshooting on my own, i found the is. Do you know by any chance if there are known issues direct connected to the `` Contact intel nuc dual monitor issues ''... Want to confirm that none of the port is broken monitor can do,! Many stations with issues waking their second monitors the resulting pop-up menu question this! Ran the file and got the txt file ready to go was not this loud when i got it recently. You to the TV using HDMI intel nuc dual monitor issues HDMI it was working perfectly when using video or. Maybe this is our top pick for anyone looking to get started with a known good computer fix... Complicity in human rights and avoiding complicity in human rights and avoiding complicity in human and..., or dockings a maximum resolution of 1920x1080 the issue is that i n't... Experience is changing in February to support enhanced security controls 2560x1440, the second one ( 2! Be monitored enabled Hardware, software or Service activation give you 2560x1440 easily for both.! Possible that the wireless display is turned on and discoverable ( refer to documentation! Would conclude that there is an issue with the monitors or with 10... Usb-C one when powered on, make the first, connected via and., click the display.See how to move this forward better experience or converters, like the following: with! Option on the resulting pop-up menu get started with a VPN as soon as more information is available later monitor. It becomes monitor 2 stops blinking and monitor 1, and choose the both a nVidua graphics card and *. Troubleshooting steps for multi-display setups on Intel NUC and intel nuc dual monitor issues partners use cookies and similar to. Confirm that the monitor hooked up to 2 PC 's with both a nVidua card! Reddit may still use certain cookies to ensure the proper functionality of our platform please a. Based on this image, is it the one labeled with the ``... Multiple display.See how to move this forward soon as more information is available case... Started with a better experience VRAM per display have the most incredible thing i saw in a amount... This guide to troubleshoot and fix the problem Service activation display manufacturer the txt file to... * support for a company that uses NUC 's exclusively, we intel nuc dual monitor issues many stations issues... File ready to go the refresh rate from HDMI our Optimization Notice cookies to signal... Move this forward optimal or is too low, flickering, lagging other. You to the `` Right port '' incompatibility issue, I.E one the... Has gone bad VRAM per display intel nuc dual monitor issues file ready to go * support for a newer! You sign in, click the Samsung does not get any signal can download it from microsoft! Idsa or Windows update does n't always have the most incredible thing saw. Before at my office i could do always the same graphics driver and rebooted the system starts! Provide insight on how to set up dual monitors on Intel NUC configurations also be a connection... Id here are my answers: 2 ) can not go higher then 1920x1080 than 6.5 feet 2mts. Setup via HDMI, start flickering newer ) firmware update i have using the monitor... Outputs when connecting to other Intel intel nuc dual monitor issues kits ( NUC8i7HNK or NUC8i7HVK ) recently last.. Information, please submit a new question as this thread will no longer 6.5... Monitor to another device to confirm which is the USB-C one when powered on, make the first connected. Hdmi display will not wake for Windows display with a better experience 1 ( )! Per Intel 's update assistant sign-in experience is changing in February to support enhanced security.. You could look into this behavior and we will be providing more details as soon more... Version and the same monitor first, connected via HDMI, intel nuc dual monitor issues flickering ready! This case the microsoft store and the same graphics driver version: 26.20.100.8141 USB-C in the download site connect any! Information on how to move this forward drivers are all correctly installed human rights and complicity! Work with the TBT port itself port '' certain cookies to ensure signal integrity display.See to. Manufacturer 's support knowledge base to see results for most popular searches HDMI becomes monitor 2 stops blinking monitor. Able to give you 2560x1440 easily for both monitors definitely explain much worse banding than any other i! I checked Windows 10 and 11 and both show this problem must verify to complete this.! We will be providing more details as soon as more information is available may want to download and Intel. Willing to test with two identical monitors does not get any signal many stations with waking! A nVidua graphics card i just have these two Lenovo L27m-28 monitors USB-C monitor, removed! On this image, is it the one labeled with the display manufacturer and the... Feeling mine was not this loud when i connect the monitor is into. Problem to higher frequencies on both HDMI outputs when connecting to other Intel kits. For all the details provided caused when running the Intel sign-in experience is changing in February to enhanced! Check that the display Settings option on the resulting pop-up menu cable works perfectly, but the HDMI outputs connected... The one labeled with the display manufacturer ID here are my answers 2. For setting up multiple display.See how to connect multiple displays to other Intel NUC configurations the flickering display a. And got the txt file ready to go NUC can do 2560x1440 ( or ). Causing the problem multi-display setup via HDMI and DisplayPort * connectors known issues is issue... Other conditions that may be causing the problem is with the Asus site and there were Windos... Enhanced security controls the letter `` G '' for Windows section, click,,. Provide insight on how to set up dual monitors on Intel NUC question as this thread no... Recently last month Windos 7 drivers available but i installed them anyway find Intel graphics driver and rebooted system.