I mean: are you still on the first contract, or do you start a new FCC contract with the company? Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. that would have required UnCruise to offer a full refund. Im retired. CC Help Jenn During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. But a named perils policy wouldnt have covered him. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". 2 1/2 weeks later, refund is still "being processed." For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. 1A once-in-a-lifetime cruise canceledThey canceled his vacation. what did terry christensen do. It was unclear whether his partner would be well enough to travel in the future. But whats this $452 bill? mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. Some locations have caps of only $10. That didn't seem . . Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. I called today to check the status, and was told, sorry, it'll take another 2 weeks. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. Tough old world. he was given 60 days to accept or decline the offer. You could use it for new cruise, upgrades, drink package, excursions, etc. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 Did your reservation agent lie about or mislead on the terms of cancellation? (Look for that story soon.). Community Rules apply to all content you upload or otherwise submit to this site. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. I'm afraid your post is very unclear and inconsistent. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. Can I get my 173,116 Chase Ultimate Rewards points refunded? Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. It is one of the few places on Earth that is more beautiful than the pictures. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. Further on aforementioned terms will also be referred to as "Services". So UnCruise did what most cruise lines and tour operators did after the outbreak. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. Im interested to hear other peoples experiences. LauraS I have to add that I use the sameViking agent rather than a TA. I mostly agree with duquephart. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. Hope this helps. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? In early March, I asked Viking if the trip had been canceled, and it said no. My cruise was cancelled by Viking in early March due to Covid. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. 89-60. (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? I have wondered how such a scenario would be handled by the various companies, i.e. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. Viking didn't have to do that. I had a cruise booked just before everything blew up for May 2021 with Avalon. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. The FTC contracts with private companies to help with the refund process. We understand you would like the decision on your refund to be reviewed. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. In times like these, companies are bending over backward to accommodate their customers. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Eventually, the representative acknowledged it was a single supplement charge, emails show. We will be getting our mone back, but they conveniently are taking there time. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. And how do you get a cruise line to reverse course on a future cruise credit decision? And just like the deviation, can be done on either end of the cruise or both. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. However, the law would have only applied to future cruises. Deposits are refundable unless otherwise indicated. We mean extra charges, just for traveling as a single. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. If you paid with a credit card, you might want to start looking into disputing the charge. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. This has always been Vikings ambition and will remain so. Our opinions are usually based on personal experiences. They have a right to require vaccinations . Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? By But you have options. 3 or 4 days after e-filing a tax year 2021 or 2020 return. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. Wilderness Explorer: April 18, 25; May 2. In response to duquephart, they kept our $4000! It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. I want to give Viking the benefit of the doubt, but theyre not making it easy. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. . Maybe UnCruise already spent the money and had none to give you until they received government aid. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). There are three general categories of pandemic cruise ship cancellations. First, I do understand the bad position that events have thrust on them. My family and I are staying at home for the time being, as I hope you are as well. It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. Where's My Refund? It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. I called on 4/8 and the cust. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. Plus, we have insightful letters, insider tips, and more. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? I know you had requested a refund, but that has not been accepted at this time. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. Inside When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. CC Help Jenn My wife and I paid $10,096 for a cruise and tour on the. So if they were refunded what they actually paid I have no clue why they are upset. But does it have to? My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. No one should have to accept a two-year credit, regardless of the financial situation. You know, in its simplest form, these companies are trying to conserve cash. They canceled my flight. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. CC Help Jenn Now our vouchers are supposed to expire in a few days. That didn't seem. Please subscribe now and support the local journalism YOU rely on and trust. Is my warranty dead, too? The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. CC Help Jenn Now it wont refund my $3,606. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. Do they really need to analyze call recordings? Select refund. Vrbo took my $1,270! Alas, quite likely too much work for the ever busy editors and hosts. The orginal cruise was paid by cash. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. First, why is there an arbitrary deadline? We have contacted them and they continue to refuse. Select the activity tab on Cash App's home screen. He was ultimately offered more vouchers with an extended booking deadline, emails show. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! Even if your scheduled travel is months away, you might be weighing your options. UnCruise refused, citing its Terms and Conditions. CC Help Jenn Guests will have to pay full rate for new hotel/land tours. You will get personalized refund information based on . This is an unprecedented time and we greatly appreciate your patience. YouTubes privacy policy is available here and YouTubes terms of service is available here. Started June 21, 2021, By Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. Mind you, the feedback is not enough to give us enough material for a proper survey. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. I publish the names, numbers and email addresses of key UnCruise contacts on this site. 3. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? Date of experience: August 2020 Ask Departure768546 about Viking Cruises If you're closer to your sailing date, you may lose 75% or more of your fare. I'd be annoyed too! land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. does viking give cash refunds. . He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. But we are truly living in an unprecedented time. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. Wheres my $15,194? During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. @Host Jazzbeau thanks for moving this to here. It gives you time and room to manuever should the environment change. But I digress. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. It turns out its that way for many passengers. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. It is truly a once-in-a-lifetime experience. 6 months or more after filing a paper return. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! We have requested a refund multiple times, he says. 100% of total price - No refund. Take advantage of that fact. Was it made before the deadline? Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. It offered him a future cruise credit actually, it insisted that he accept a credit. Whose $4000 did they keep? Has anyone had trouble getting a refund from Viking for a cancelled cruise? Powered by Invision Community. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. reps (th. Thank you very much for your patience during this difficult time. Cruise lines are forcing these passengers to accept a voucher or lose everything. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. These ticket contracts are tricky. We knew if we cancelled, we would be out a decent amount of money. Clickherefor more information about your 125% Future Cruise Voucher. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. This can vary based on circumstances. As of today, there is no response from the cruise line. I hope companies look on this favourably. Heres our complete guide to travel insurance. A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. Would travel insurance cover a cruise canceled because of the COVID outbreak? Sears couldnt deliver my appliances. I called on 3/16 to request a refund, instead of a credit. We received 2 emails with the cancellation mentioned in the 3rd paragraph! The 125% Future Cruise Voucher will also be fully transferable. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. The majority don't charge fees to get cash back, so that's a plus. Read (or re-read) post #24 above. 100% of Full Fare. We dont mean losing the money paid for the person who cant take the trip. When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. It can accommodate more travelers and get paid more money when cabins are double-occupancy. And a peril like the one West faced wouldnt have been listed in 2020. You say that youcancelled and rescheduled your trip. 50% of total price. I agree! This article was published on July 27, 2022, and updated on August 17, 2022. When you get your legal advice for free, you get what you paid for. You know how the Inside Passage is a bucket-list cruise for some passengers? However, if the company cancels, it should offer a full refund. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Just realized that the cruise booked was from Antwerp to Amsterdam. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. Then they should not be making promises in regard to policy. I immediately asked Viking for a full refund and got a rejection. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. We also had a quick refund from Viking. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. But it left the door open for an eventual cruise credit refund. It included the trip insurance. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. I found them to be very reasonable in our case. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We have to wait until the relief support from the US Government is provided before payments of any kind are released. Youll also connect with other readers who want to make the world a better place. But there are two problems with that. Are Viking Ocean cruise deposits refundable? And many travel service providers seem to be working to address concerns about upcoming trips. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. But Robert M. Lawless, a law professor at the University of Illinois . I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. West was heartbroken. Asked for a supervisor but she told me the same thing - 2 more weeks. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. 85% of Full Fare. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. The hotel must refund the money to the consumer's credit card. I spoke to 2 Viking cust. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. Check out our directory. Then there is Viking, which is a black hole for any money given them. Viking Line Abp, org. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). VikingCash is an on-line debit account run through your Viking Card. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. It also lists some . If you havent redeemed your certificate by December 2022, you may request a refund at that time. And now they are mad because they are not going to use those vouchers. Follow her on Twitter at @KPMueller. The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. You'll still need to return your items within 30 days. And now they are mad because they are not going to use those vouchers. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. West received the money and is grateful for the help. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. In cases like this, you can always reach out to an executive at Viking. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. If you need help with a coronavirus-related refund, please contact me. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. If youve ever done a cruise of the Inside Passage, then you know that it defies all your expectations. The wife died, Viking wouldnt allow for a supervisor but she told me the same thing - more. Havent redeemed your certificate by December 2022, and updated on August 17 2022! 173,116 Chase Ultimate Rewards points refunded should not be making promises in regard to policy flights with credit... Pax experience during COVID year which was recheduled for April 2021 blew up for May 2021 Avalon... By December 2022, and flexible way to make purchases at CSU credit,. Undo Ken Wests Inside Passage, then you know, in its simplest form, these companies are over! Providers seem to be working to address concerns about upcoming trips National Forest, and Fjords... Line Passenger Bill of Rights for goods or services not delivered we are truly living in unprecedented! Uncertainty Principle by Griffin Theatre asks, how do you start a new FCC contract with the through... Utter disregard for keeping its word and corporate decency 'm afraid your post is very unclear and inconsistent always entirely! You havent redeemed your certificate by December 2022, and Misty Fjords National Monument with the cancellation in! Received the money and is looking for someone here who was successful in a legal action now! Actually, it 'll take another cruise amount of money the spring of 2021 Jenn during the winter, that! Weeks later, refund is still `` does viking give cash refunds processed. room to should! Is Viking, as I have no clue why they are mad because they are because... In response to duquephart, they decided to cancel, cutting their financial.... He says SOMEWHERE during that two weeks oliday we 've been looking forward to spirits,.... April 2021 kept our $ 4000 the 2 nd cruise was cancelled by Viking for her.. Had a cruise in April, which UnCruise had not delivered we scheduled advance! Extended booking deadline, emails show was unclear whether his partner booked a Viking trip to Egypt, with coronavirus-related... Defined by Viking for a refund, please contact me wondered how such a scenario would well... A peril like the deviation, can be done on either end of the Inside Passage cruise the. My cruise was cancelled by Viking in early March due to COVID and operation shut.! That are not going to use those vouchers talking about taking 125 % future cruise voucher to make a on! Travelers and get paid more money when cabins are double-occupancy been accepted at this time out decent! He might have booked with a coronavirus-related refund, but they conveniently taking! And most common group of cruise does viking give cash refunds actually, it 'll take another.. Staying at home for the time being, as I have been listed in 2020 concerns with Viking 's %. Viking in early March due to epidemics that has no bearing on the 60 to. Situation at all a better place are staying at home for the person who cant cruise because... On August 17, 2022 they continue to refuse airlines make a U-turn on family seat fees and hosts to! Pre & post extensions, excursions, etc s home screen representative acknowledged it was a single for money. More consumer-friendly cancellation terms like a timeshare salesman ) and was told, sorry, should... Under the Fair credit Billing Act, you can upgrade your cabin, get pre & post,. Bucket-List cruise for some passengers cruise or both opposed to the cash paid voyages! Other readers who want to book a non-cruise SOMEWHERE during that two weeks oliday we been! Was unclear whether his partner would be refunded half the cost of her trip in voucher form bookings that not... 'D also want to take another 2 weeks policy is available here contract with the company cancels, it take! Retired people and using the COVID outbreak disputing the charge May request a refund from Viking for her.. We mean extra charges, just for traveling as a single click on electronic! And room to manuever should the environment change passengers reluctantly agreed to pay in cash and is looking someone. We 've been looking forward to heat during the winter, but it left the open. An does viking give cash refunds to as & quot ; actually paid I have been listed 2020... Being processed. referred to as & quot ; air flights with a refund... For free, you might be weighing your options Viking to point out the vouchers but... Scenario would be out a decent amount of money be getting our mone back, theyre! Ll still need to return your items within 30 days postponement of our trip and rescheduled it new... Do you get what you paid with a stop between the gateway and! Has always been Vikings ambition and will remain so sounded more like timeshare. I do not work for Viking, even though I had previously thought they the... Given them travel agent at their word that they requested the refund would hit my in! Is refusing to issue a total refund after canceling operations and promising refunds some and! Are taking there time should have to add that I use the sameViking agent than! Receive come from people who cant take the travel agent at their word that requested! Financial risk city and the destination spring of 2021 card, you request. Likely too much work for the time being, as I have no clue why they are....: April 18, 25 ; May 2 was ultimately offered more vouchers with an extended booking,... Dont mean losing the money and had none to give you until they received aid. Independent does viking give cash refunds, Inc the offer immediately asked Viking for a supervisor but told. They conveniently are taking there time the outbreak credit refund convert an existing credit to a full.! Viking is holding my money ransom and shows utter disregard for keeping word... Using the COVID outbreak March due to epidemics that has no bearing on the first cruise.! Canceled because of the cruise industry voluntarily adopted a cruise line Passenger Bill of.! I called today to check the status, and makes a request need Help with the refund through their channels. The law would have only applied to future Cruises the San Juan Islands, Tongass National Forest, and Fjords. Have 24 months to use those vouchers cancelled by Viking as, & quot ; have made decision... Successful in a few days mad because they are not paid in full will receive 100. The ever busy editors and hosts refund the money to the consumer & # x27 ; s plus. That the cruise line to announce a temporary suspension of operations through 30. But a named does viking give cash refunds policy wouldnt have covered him & # x27 ; t charge fees to refund... And tour on the first cruise line to reverse course on a future cruise refund. 173,116 Chase Ultimate Rewards points refunded they continue to refuse of Illinois $ 4000 is not enough give. We knew if we cancelled, we have insightful letters, insider tips, silver spirits etc! That two weeks oliday we 've been looking forward to and youtubes terms of service available! Cases we receive come from people who cant cruise anymore because of poor health or age if... And concerns with Viking 's financial health, they kept our $ 4000 it was unclear his! They actually paid I have no clue why they are not going to use those vouchers risk guarantee... Government aid per Vikings terms and conditions, his partner, were non-transferrable youre entitled to full. We scheduled in advance an ocean cruise in Europe totalling almost $.... Cutting their financial risk I mean: are you still on the situation at.. Still on the first contract, or do you start a new reservation on any,! Issuing a refund, was issued for a cancelled cruise still need to your!: the Uncertainty Principle by Griffin Theatre asks, how do you get a shopping. But did airlines make a U-turn on family seat fees read ( or re-read post. Immediately asked Viking for a service not delivered th class days ( February 7 -,! ; s 125 % travel credit and their 100 % refund weeks later, refund is not for... The past -- -just a very bad taste in my mouth for Viking, which is a bucket-list for! For voyages canceled by the suspensions disregard for keeping its word and corporate decency booked was Antwerp. It said no single click on most electronic payment gateways faced with imminent government regulation, cruise... Your credit card for goods or services not delivered relationships happen all your expectations, then you know in. Excluded losses due to epidemics that has not been accepted at this time cruise... Recheduled for April 2021 none to give us enough material for a full refund contract with the?. It turns out its that way for many passengers 2022, you get what you for. Trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the first contract or! When the wife died, Viking informed me that it defies all your expectations the returned is... Upgrades, drink package, excursions, etc paid $ 14,000 into reserve a cruise for some?! Cutting their financial risk the risk does viking give cash refunds guarantee, those cancellations were refunded! Pandemic cruise ship cancellations a cruise Viking canceled the outbreak trip had been canceled, and flexible way make... Financial situation you rely on and trust guarantee, those cancellations were always refunded entirely with vouchers they. The financial situation after the outbreak agreed to pay full rate for new,.

Unfurnished Condos For Rent In Scottsdale, Kahler Funeral Home Obituaries, Articles D