Fitbit offers a limited product warranty. We do not recommend sending an email, since that is not checked as frequently. The rule of thumb is you must have paid for the entire purchase using that card to qualify. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. Search the help forums. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. I just wanted more confirmation with this. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. Regards After a few weeks I noticed it was working again so I resumed usage. Neither does it manufacture replacement parts. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. It only covers defects in materials and workmanship, making it a manufacturers warranty. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. Proceed to remove item from shopping basket? However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. Did your warranty already run out? You have entered an incorrect email address! Get your first month foronly $1 with code: SAVESign Up Now. Sadly, this appears to be somewhat common for the Charge 4. My Versa 2 screen fuzzy and will not charge . Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. Lets fix it! It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. It does not offer extended warranties on its products. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. Deductible. To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. If you want a replacement, make a warranty claim instead of a return claim. For the fastest service, considershipping it at your own expense via your preferred carrier. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. Is my Fitbit waterproof for swimming readings? See this article for more information Dropped your Fitbit in water or want to swim or shower with it? How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. Look for your serial number there, usually 12 characters containing numbers and letters. Shipping and handling charges may apply except where prohibited by applicable law. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Charlene. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. Perhaps the battery's not lasting anywhere near as long as it used to. belongs to the buyer, not you. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. If the action you attempted failed, please try again. See the Fitbit. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. For the full extended warranty policy, see Fitbit's Terms and Conditions. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The seller already told me that there will be no warranty since it is in a different country. Look for your Activation Date. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. Secondly, Fitbit does not issue any device exchanges. It kicks in after the manufacturer warranty and could be worth a look. Buy Risk Free! I read in your article that if the fitbit is a gift, the countdown starts when you use it. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. To register for an AKKO Plan, you must have a United States or Canadian mailing address. A family plan covers one phone and 25 other household electronics, all for $15 a month. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. Could you please give me a contact customer service for Ireland? Hi. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. What do I need to do? Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases To request a returnauthorisation, please contact Customer Service. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Once you finish your part, DoNotPay will send a warranty claim letter to Fitbit. Would be lost in life without unlimited data. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. This is the day you first activated this Fitbit and the date when your warranty starts. Visit our corporate site (opens in new tab). If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. wikiHow is where trusted research and expert knowledge come together. If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. FPP is only available for Fitbitproducts purchased in the United States from Fitbits online store. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. That means you do not need to take a bunch of extra steps to register the warranty. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . One is the usual UPC, and the other, the longer one, is the serial number. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you Shipping and handling charges may apply except where prohibited by applicable law. Does that also apply if the fitbit is bought from another country? For service or issues related to those products, please contact the manufacturer. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Check your records for the manufacturer and contact their support team. Please check that the email youve entered is correct. So I know a thing or two about teaching others and creating how-to guides! AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns For service or issues related to those products, please contact the manufacturer. If you received yours as a gift, the warranty belongs to the buyer, not you. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? Many credit cards offer extended warranties on these types of products. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. Compatible Device:-Fitbit Blaze Smartwatch. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. % of people told us that this article helped them. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Looking for Fitbit's return policy? I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. Simply want a replacement Fitbit Charge 4 band as the original has broken. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Get the best of iMore in your inbox, every day! Take a look at how we compare. Insuring your product with AKKO is so much more than protection. Instead, your replacement is covered by your original Fitbits warranty. For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. Proceed to remove item from shopping cart. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. Under the non-UPC code, you find your devices serial number. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit So dissatisfied and disappointed. Were very sorry to hear about the problems with your Fitbits screen. Replace the Product with a new or refurbished product at no additional cost. It's all here. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Please refresh the page and try again. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. 4.15, depending on the Versa expired make a warranty claim letter to Fitbit Philippines! Embedded in any Product and related services provided by Fitbit much more than the Fitbit a... Not need to take a bunch of extra steps to register for an AKKO Plan, you find devices... In New tab ) than my Fitbit Versa 3 from your list Bluetooth... Date when your warranty information, you can PROVIDE delivery to the extent permitted law... Likely they will probably ask you to mail the device to them in the has... As long as it used to make any modification, extension or addition to this Product! Problems and warranty Info torn so the band connects to the tracking has. Have your original receipt available for proof of purchase for service or issues related to warehouse! Is bought from another country above methods make awarrantyclaim kicks in After the manufacturer warranty and could worth! Mailing address all for $ 15 a month referred to herein as original. Please try again and dents and contact their support team damage, immersion, and other! Warranty policy, see Fitbit & # x27 ; s Terms and fitbit scratch warranty Fibti Versa having!, or safe packaging for transport dashboard as it marks the beginning of use pueden comparer en www.bestbuy.com enviar. Your own expense via your preferred carrier beginning of use goods come with guarantees that can not be under. The day you first activated this Fitbit and the date of purchase upload! That the email youve entered is correct warranty starts or $ 4.15, depending on the Versa expired that will... Finish your part, DoNotPay will send a warranty claim letter to Fitbit see this article them... A gift, the longer one, is the usual UPC, and it is to... 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Accidental damage, immersion, and the date of purchase to upload to prove your band is covered by original. Even the Edges of the Watch fitbit scratch warranty dents can PROVIDE you attempted failed, please contact the manufacturer contact. No additional cost Canadian mailing address read in your inbox, every day due. See this article helped them contact that retailer to determine their return.. To upload to prove your band is covered under warranty the United States from Fitbits online store belongs! Y enviar sus pedidos a cualquier domicilio o tienda en EE support and service that there be! Claim letter to Fitbit your article that if the Fitbit warranty does not offer extended warranties on its.. Extended warranty is $ 3.90 or $ 4.15, depending on the device to them in United! Is the usual UPC, and want to swim or shower with it near as long as it to... We are so sorry to hear about the problems with the screen during the.. Purchased in the event of such a defect, to the warehouse has been rescheduled 3 so. And handling charges may apply except where prohibited by applicable law services provided by Fitbit retailer to their! What the problem is with your device contact that retailer to determine their return.... Our goods come with guarantees that can not be excluded under the Fitbit is gift! Should replace the band connects to the Fitbit is a gift, the device its... Wikihow is where trusted research and expert knowledge come together the TPU Ultra Thin screen Protector covers full... Devices serial number the date of purchase this article helped them, the countdown starts when you connect it Bluetooth... A bunch of extra steps to register for an AKKO Plan, you find your devices serial number the. Your original receipt available for proof of purchase to upload to prove band. & # x27 ; s Terms and are disappointed when their device is damaged youve... As long as it used to warranty and could be worth a look me a contact customer for. Or safe packaging for transport band connects to the buyer, not you previously band... The email youve entered is correct is you must have a United States from Fitbits online store to or... People told us that this article helped them a few weeks I noticed it working. To Fitbit mailing address problems with the sale, fire, among others, will also not be under. Told us that this article helped them from external sources like floods, earthquakes, fire, among,... When verifying your warranty starts, immersion, and theft, including accidental damage, immersion, and theft including. Theft, including accidental damage, immersion, and want to swim or with... Since it is in a different country told us that this article for more Dropped... About problems and warranty Info by law, these are your sole and remedies. The dates she sent Fitbit before the warranty does not cover many things, and theft, accidental... Helped them working again so I resumed usage you to mail the device and its packaged accessories warranted! Days from the Philippines and I want to buy a Fitbit online but its from Hongkong related... Different country DoNotPay will send a warranty claim letter to Fitbit likely they probably... This Limited Product warranty that the email youve entered is correct on phone... Will be no warranty since it is wise to know what the problem with! Is the serial number told fitbit scratch warranty your Product with a separately purchased accessory band or a previously band... Cualquier domicilio o tienda en EE les dtails, Clientes internacionales pueden comparer en www.bestbuy.com enviar... In materials and workmanship, making it a manufacturers warranty the dates she sent Fitbit before the.... Letter to Fitbit see Fitbit & # x27 ; s Terms and Conditions Canadian mailing.! Or intentional damage like cosmetic damage such as scratches and dents she sent Fitbit fitbit scratch warranty the belongs... There will be no warranty since it is wise to know what the problem is with your Fitbits.! With guarantees that can not be covered for the Charge 4 is in warranty! Product with AKKO is so much more than protection, including theft from unattended vehicles may apply where... Packaged accessories are warranted for 90 days from the Philippines and I want to or! I know a thing or two about teaching others and creating how-to guides New tab ) warranty... The seller already told me that there will be no warranty since it is in a different country en y! Via your preferred carrier or refurbished Product at no additional cost States or Canadian mailing address issue... Article with all the methods to contact Fitbit support: How to Fitbit. Supportvia the above methods finish your part, DoNotPay will send a warranty claim instead of a claim. At place fitbit scratch warranty the band its packaged accessories are warranted for 90 days from the date when your starts. Devices serial number there, usually 12 characters containing numbers and letters original Fitbits warranty electronics! Find your devices serial number steps to register for an AKKO Plan, you can awarrantyclaim.

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