I had to buy 4 slabs because of my counter space. Because it's man-made, there are many ways a manufacturer can tweak and control its appearance. With Silestone, you can eliminate that annual job. Residue from a plastic film applied to the surface to protect it prior to installation. The micro "bumps" caught dust. Is this your company? The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. The following edges are available in all the color offerings: straight beveled, basic, bull nose, ogee, mitred, and demi bull nose edges. Silestone Problems by: Anonymous I have stellar night silestone, which is the jet black with silver flecks. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. I continued to complain and finely they sent two representatives to look at it. Many stores and stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their mind. Chips and pieces are coming off. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. But now second one came up last week on June 7th, 2022. They sent a copy of their warranty which is worthless! Of course, the CSI I hired lied about that issue as well since he told me numerous times "he would make things right"guess never trust a flim flam man or Silestone. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. I tested a sample: put mustard, oil, wine, catsup, etc. To do this best, size, color, and style preferences must be determined. on 3/4/2016. I don't understand why a customer has to fight to get their product what a way to run a business. Im installing suede for the first time for a client and would love to get feedback. I purchased this product on June of 2010, I started noticing that the countertop was dissolving on the edge next to the sink. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. cracks and chips. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. But I didn't get it because I was told it was discontinued! If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Its made by binding small pieces of quartz together in a hard resin. Any concerns are usually handled with a telephone call. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. On the day of install, the team of 4 came in and finished the job in less than 2 hours and cleaned up after themselves. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. Installed kitchen counter top suede finish quartz. My situation has been going on for well over a year. Among the choices a homeowner or designer can make are as follows. This is confusing? We called them and they came out to our home to measure and give us a price on countertops. Stone Systems of Houston installed the countertops in four weeks. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad Does anyone have experience with Silestone countertops in suede finish? A quick search of threads will lead you to lots of unsatisfied customers. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. Features. While the countertops have their perks, they also have their flaws. Silestone vs. granite cost is similar. Disappointed is not a strong enough word for my feelings. The top of the bar was actually almost 5-6 inches longer on one side then the other. Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. To avoid stains, make it a habit to remove spills immediately they happen. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. ADVERTISEMENT George Taliadouros No problem - right? If you need further clarification or you would like me to recomend someone who can complete your job, please do not hesistate to call me at [protected] ext 109. Your email address will not be published. Ricky Smith, the owners name, said it would be 3 weeks until he could come back and install our countertops but he would need $2000.00 deposit so he could buy his supplies. Sangeetha Panugonda how is your Suede finish held up? Because no two granite pieces are the same, an entirely different stone, with different colors may have to be selected to completely cover all the kitchen countertop surfaces. Sincerely, Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. Heat Resistant. As great as Silestones benefits sound, they arent the whole story. When considering Silestone versus granite this is an important distinction to remember. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. Take care and good luck Mr. Oehmsen. The suede looked dull. Homeowners who like to stand out in crowds or have high design expectations like the choices and durability quartz countertops offer. I was told that I would have to pay for 60% of the value of the new Silestone..I'd already paid $7000 so far for the Silestone that wasn't installed property, plus another $1000 for the cabinet refacing (within any countertops). One option some homeowners forget to consider is Silestone. The sinks are seamlessly integrated with the countertop creating a leak proof continuous slab of countertop and sink. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. You may have enough support already if you had another heavy type of countertop. Silestone is scratch resistant and scorch resistant. Save my name, email, and website in this browser for the next time I comment. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. I waited a week and finally got through only to be told they can't find anyone who has the stone in the style I chose. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. We do care about our name as well as our customers. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. The complaint has been investigated and resolved to the customers satisfaction. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. This site uses Akismet to reduce spam. Granite is generally more resilient to cracks and chips than quartz, but quartz is still stronger. Heres a good article from a designer who used Suede Lagoon and loved it. If you need to increase the shine, apply gentle furniture polishes. Guess thats changed with the bad economic times. This behavior has been going on for quite some time. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. We were never given any warranty information on the product. A drop test- to examine the effects of a heavy impact 2. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. Mano a Mano Combat: Quartz Versus Granite Countertops. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. It is composed of 94% quartz. Quartz is a high-end stone and it has a high-end price tag that goes with it. Use a soft, natural cloth and a non-abrasive cleaning agent to protect the shiny surface. Not every homeowner has the time or even the opportunity to do this. A bull nose edge is completely finished round. As you said, it has a texture which is not the smooth look I like. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. Manufacturers also claim the material will resist stains and damage from cooking ingredients and most cleaning products. They pick out a sample of granite or another natural stone. I have to decide between Suede and Polished. Required fields are marked *. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. Thus, the kitchen countertop color can be picked from samples rather than traveling to stone yard for faster selection and time efficiency. Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. Expect quotes in the $100-$175 per square foot range. This was according to Mr. Oehmsen the second time this CSI defrauded his company. As far as countertops go, its one of the more expensive options. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. Bathrooms are another area in the house that can benefit from customization and use of color. The difference is personal in nature and in line with personal aesthetic. Silestone countertops are vulnerable to having visible seams. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. The local supplier was efficient - called us within 1 day of the order, came out to measure within 2, and called us 4 times while waiting for the counters to come in to let us know the status. Daily use and wear will not scratch Silestone. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. With all the talk of defrauding the American people by banks and customer rights, at the very least I hope they come down hard on these third party relationships that are established. Anyone tried to take them to court? [protected]@aol.com. Quartz countertop colors are fully customizable in terms of color tone, style, and finishes. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. Because of the available customization options, the price of Silestone is similar to granite. How can I clean my Silestone? Unfortunately, the resin is not heat-proof. Granite on the other hand must be sealed annually to be protected. Someone mentioned that we could get a quartz with a matte finish but I have not seen one yet. It's made by binding small pieces of quartz together in a hard resin. Who do I report this installer to? I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. I am not looking at textural finish or little pockets of texture. Apparently he is hospitalized with a stroke. Silestone is more difficult to repair. I would like a bonded CSI company. So it was very expensive for me. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. So I've got a backslash that doesn't connect at the seam across the oven. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. You can purchase slabs from big-box retailers. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft We got our counters through Home Depot who then sent it out to the local provider. Heres how to know if its the right choice for your home. Small town, and our family is in the house building business too so word gets around. One of the major disadvantages of Silestone, and all other brands of quartz, is that the countertops are not heat resistant. I told them of my difficulties and they told me they had my style in stock. Exposure to UV lights and direct sunlight will over time cause color fading. If possible, get soft water to clean the surfaces with and get rid of any hard water that might have been left behind. Quartz is a man-made product that has a completely non-porous surface. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. I want a smooth suede matte finish. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. Visit the section.. 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Heavy type of countertop expect quotes in the civil and criminal arena, though I hesitate to give him advice!, the price of Silestone, and finishes suede for the Huntsville area countertops have their flaws warranty. To their kitchen countertop and resolved to the surface to protect it prior to installation run business.

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