My VAVA dash Cam also shuts off after 3-5 seconds. Hi Olexis. By using this website and agreeing to these terms and conditions, you consent to www.vava.coms use of cookies in accordance with the terms of www.vava.coms privacy policy / cookies policy. When you do updates through the VAVA app make sure to turn off your mobile data and you are just within the range of the dashcam. Reset it for 3-5 attempts and try again. I kept getting Multiple Errors with Different Micro USB Cables. Changing the frames per second (fps) rate on your dash cam will affect the video quality. 2. If you do not think they are reasonable, you must not use this website. Hi there, Were sorry to hear thatyoure having trouble with one of our VAVA products. (shipped by VAVA). Check on your little one from anywhere in the house. When we no longer need to use personal information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it. We use the information we collect for a number of purposes. Is there anyway for the emergency videos to auto delete after a certain amount of space is used or after a certain amount of time has passed? Lamps vs LEDs vs Lasers: Whats the Difference? The signal range is great. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect www.vava.coms officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as www.vava.com. But, always refer to the user manual for proper protocols. This product was designed by parents for parents. These terms and conditions, together with www.vava.coms Privacy Policy, constitute the entire agreement between you and www.vava.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website. This model has been discontinued that is why it is no longer available on our website. 24hrs with the display turned off for full-day monitoring of your baby. Adhesive Refill Pack. If the order is cancelled you will get a full refund. Customers have the right to apply for return within 30 days after receiving the product. Disconnect the battery if you've installed one on the parent unit. Step 6: Any settings changed on the dashcam will be reverted to factory settings. 2 Unplug the unit when its power indicator turns off indicating a full charge. It is designed solely for you to have the connection between your phone and your dash cam. Its not emergency? Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit www.vava.coms liability in respect of any: Death or personal injury caused by www.vava.coms negligence: Fraud or fraudulent misrepresentation on the part of www.vava.com, or. We will provide you with some troubleshooting that will help fix this issue. Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things? If I open any other screen, such as Google Maps, which Id like to be my default app when driving, the dashcam turns off! Hi Sean, Thank you for bringing this to our attention. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days. M Connect to the dashcam via wifi with a mobile device. Long Transmission Range - With a range of 900 ft you can stay connected to your baby from across the house. Have you tried to reflash the firmware by downloading the firmware on the website and transfer it to your Micro SD card and have it read to the dashcam? An SD Card reader/SD Card adapter may be needed. Your email address will not be published. If youre having issues with your new dash cam, here are some dash cam solutions and troubleshooting tips that we think can help. 4500mAh capacity maintains 24hr battery life. Six Steps to Reduce Baby Monitor Interference 1. 3. Today when I opened the app and connected Dash Cam, it said Connected, but after that screen, it showed Disconnected, please reconnect dash cam. VAVA Baby Monitor with Split Screen - VA-IH009. If still the same, reformat the SD card into your computer and make sure to back up the files. I have formatted two different SD cards and I am still getting a card error. Inside the box, you get the 5" monitor, the camera, a usb-c charging cable and a wall charger. You must include a daytime telephone number for all orders. my VAVA 2k dashcam fail to recognise SD card, gives me Error with both sandisk 64 gb and samsung endurance 128 gb. Turn on the dash cam. One form of opt-out is clicking the Unsubscribe link in a marketing email. Hi Shawn, we are sorry for the trouble you had with setting the device up. If your dash cam is operating as a parking monitor, it uses battery power. Monitor battery lasts a little over 12 hours without screen on "sleep mode" and would imagine the battery . Usually, using your windshield will work better, since glass tends to win in the suction power contest when up against your plastic dashboard. Hi Matthew, we are sorry for the issue you got with the dashcam. User Manual Warranty Shipping Policy Return Policy Privacy Policy Terms & Conditions Search by Product Name/Model X VA-IH009 CE-DOC X VAVA Portable SSD Touch X VA-LT002 VAVA 4K Projector X VA-IH006 CE-DOC X VA-VD002 VAVA Dual Dash Cam X VA-CD001 VAVA 1080p Dash Cam X To be eligible for a return, your item must be unused and in the same condition that you received it. This includes its memory size and speed. 6. If it is low, charge it up. By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. Fortunately, there are dash cam troubleshooting ideas to tackle those issues were all trying to avoid. Troubleshooting dashcam: As an option, we can delete the emergency recording when you see the LED warning for the micro SD card on the dashcam or set the sensitivity to the minimum option to limit the emergency recording. Troubleshooting Your VAVA Dash Cam You always have the choice to opt-out if you later change your mind. Let us know how it goes. Hello, my camera doesnt want to continue recording on top of old footage, it gives me a warning saying: memory card full even though I have selected to keep recording in a loop. Some audio monitors allow two way audio . It wont connect to the wifi (wont even detect it). This information is all normally provided by your web browser, and we do not specifically request it, Information about your visit to the website, including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page. Hi Ben. If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. Quick shop. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. The VAVA Video Baby Monitor lets you keep tabs on your baby via the handheld, wide-ranging parent unit. VAVA Baby Monitor Split View, 5" 720P Video Baby Monitor with 2 Pan Tilt Zoom Cameras, Infrared Night Vision & Thermal Monitor. Could I get a help to resolve this issue? If still, the same issue send us an email to support@vava.com for us to further assist you. Hi Augustin. Slide the Power Switch on camera to power on. Make sure the Dash Cam is connected properly to the car charger port. Hi Jorge, our apologies for the trouble this has caused. A complete and correct delivery address is essential. VAVAs warranty program is the only warranty for any and all VAVA products. However, it does not send me the code after I go through the process. My Camera Va-VD009 will not enter menu. Once the returned item arrives back in VAVA warehouse for inspection, the refund process will begin. Have you tried to reinstall the VAVA dash App? All our dashcam models will automatically power on once you start the engine of your car. It may take some time before your refund is officially posted. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. To prevent your dash cam from falling off, here are some things you can do. Picture is clear enough for me to see my baby breathing. Dash Cam may crash if you connect and disconnect it too frequently. Should you have any privacy-related questions or comments related to this Privacy Policy, please contact us at privacy@vava.com. I even restarted everything and it still says failed. If still the same issue kindly sends us an email to support@vava.com for further assistance. If the issue persists kindly reach out to our email tech team at support@vava.com. Step 8: Tap on the settings cogwheel icon at the top right of the page. 2. Please try the following troubleshooting below that will help fix this issue: Troubleshooting dashcam: Posted on February 9 2021 by February 9 2021. - customer brought it there, Limited warranty is restricted to the country of purchase, Does the warranty overseas? If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. Can Fhss Be Hacked? Once you receive a return label from our customer service team, please ship the product back within 14 days. Try to plug it in on a different power supply or power outlet. Were sorry for the inconvenience youre having with the dashcam. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns. Disconnect the power to the baby unit and parent unit. 1. If still the same issue reset the dashcam at least 3 times. 3. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app Please read this Privacy Policy to learn about the information that we may collect from you and how we use and protect your information.BY VISITING THE WEBSITE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES, TERMS AND CONDITIONS DESCRIBED IN THIS PRIVACY POLICY. Both LEDs on the back of the cam will flash rapidly for about 1 minute. The format is either NTFS or exFAT. I have Dual Dashcam, but when I check loop and emergency video on the app, there were only recording at 10:03pm (19sec) and 10:05pm (38sec), did not have the moment my car got hit. when will it be available again? Were sorry for the trouble youre having with your dashcam. Whats happening with it? Hi VINOSH SANKAR, We are deeply sorry for the inconvenience this issue has caused. Your help would be much appreciated assisting me. For customer service please contact: support@vava.com. Weve taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form. What Makes a Non-WiFi Baby Monitor the Better Choice for New Parents? 2. I shut it off and turned it back on, still stayed stuck on the white home screen and wouldnt let me power off again. Hi Gillian. If your dash cam isnt turning on in this mode. Orders may be delivered in separate shipments. I will not buy new cards( expensive) . For this case, you can try to remove your SD card and plug it into your laptop/pc to check if the important incident was recorded. That's why, as one of the leading smart monitors, VAVA is designed with unique features that are far from child's play. Will I receive refunds for delivery costs? Add-on Baby Cam. my vava dash model VA-VOD009 wont turn on What should I do? Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. I see other comments having same issues and the replies really say nothing on fixing the problem. We accept order cancellations before the product is shipped or produced. 6. Generally, youll need a pin or paperclip to press the pinhole button on your device. Step 7: Open the VAVA Dash App. VAVA Baby Monitor with Split Screen - VA-IH009, VAVA Outdoor Wireless Security Cam - HS003. Subject to the license below, all these intellectual property rights are reserved. Ive tried different power cables, different power adapters, and plugged it directly into the computer Nothing helped. Thank you. Nanit Pro Complete Baby Monitoring System. on the outgoing package? On VAVA dash cams, the default setting is 720p. Its normally just one or the other that works for our Dashcam. Information we receive from other sources: Providing, improving, and developing our products and services: Within vava.com for purposes of data processing or storage, Within vava.com, including with our subsidiaries, affiliated companies and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy, With business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. Only use the power adapters included in the package. We are more than willing to help. Turn your dash cam off, wait about a minute, and then turn it back on again. Ive done ALL the trouble shooting and it still wont turn on. Thanks. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. 2. If still, the same issue kindly sends us a video and the order information to support@vava.com to further assist you. Hi Jessica. I cant find this model on your website either. If yes, does the same error occur? It may be necessaryby law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residencefor us to disclose personal data. Restart your smartphone then reconnect to the dashcams WiFi. Save with. We will only retain your personal information to fulfill the purposes for which it was collected, as required for legitimate business purposes as described in this Privacy Policy, or otherwise permitted by law. VAVA Baby Care From our baby monitors to our award-winning thermometer, we keep your baby safe and your mind at ease. All other products and brand names are trademarks of their respective owners. Hello Giorgos, We are sorry about the issue with your device. Occasionally packages are returned to VAVA as undeliverable. Hello Jorge, we recommend reaching out to our team at support@vava.com to have the issue isolated and addressed. You may also be able to reset your device to its factory settings which can solve other problems. For us to help you further, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). The right to apply for return within 30 days after receiving the product on & ;... Reaching out to our attention questions or comments related to this Privacy Policy please... 2X and 4X zoom reinstall the VAVA dash App, you get the 5 & quot ; monitor, same. 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At Privacy @ vava.com to further assist you recognise SD Card to complete the update! Trademarks of their respective owners ( expensive ) code after i go the... Imagine the battery if you & # x27 ; ve installed one the! Product is shipped or produced: Tap on the back of the page reinstall VAVA. Hi Shawn, we are deeply sorry for the trouble you had with the. Choice for new Parents hi Sean, Thank you for bringing this to our attention to. Car charger port have you tried to reinstall the VAVA dash cam monitor with Split screen VA-IH009! ; sleep mode & quot ; and would imagine the battery cancellations before the product within... Always have the issue you got with the dashcam at least 3 times the company have for! Other problems for further assistance 64 gb and samsung endurance 128 gb other misuse. Different SD cards and i am still getting a Card error is restricted to the car charger port help! Use this website, you must include a daytime telephone number for all orders you a... 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Car charger port and all VAVA products other comments having same issues and the replies really say nothing on the. After i go through the process hi Shawn, we are sorry for the trouble shooting and it says. Power Switch on camera to power on SANKAR, we are sorry for the trouble you had setting! Resolve this issue computer and make sure the dash cam will flash rapidly for about 1 minute email to @... And troubleshooting tips that we think can help is clicking the Unsubscribe link in a reasonable timeframe, and turn! - VA-IH009, VAVA Outdoor Wireless Security cam - HS003 marketing email exclusions and limitations of set. Receive email communications for marketing purposes, please ship the product back within 14 days Jorge... For further assistance issue has caused reach out to our attention be able to reset device. The company have liability for lost data / other damages/ misuse / repairs through 3rd /. Timeframe, and in any event in less than 30 days after receiving the product is or. One on the dashcam at least 3 times returned item arrives back in VAVA for! You may also be able to reset your device the back of the cam will flash rapidly for about minute. But, always refer to the baby unit and parent unit your dash. Related to this Privacy Policy, please contact us at Privacy @ vava.com for further assistance product is or! Have formatted two different SD cards and i am still getting a Card error imagine battery... Been discontinued that is why it is no longer wish to receive email communications for marketing purposes, contact... Troubleshooting that will help fix this issue has caused, the same issue kindly sends us video... Have formatted two different SD cards and i am still getting a Card error Unsubscribe link in a marketing.! You may also be able to reset your device dashcam via wifi with a Range of 900 ft can. Lost data / other damages/ misuse / repairs through 3rd parties / return of private things 1.. Anywhere in the house to see my baby breathing power indicator turns off indicating a refund. The back of the Privacy Statement in VAVA warehouse for inspection, the default setting is 720p still the issue. Cogwheel icon at the top right of the Privacy Statement a minute, and in any event less! The package it there, Limited warranty is restricted to the wifi ( wont even it. Which can solve other problems event in less than 30 days after receiving the product shipped... You tried to reinstall the VAVA video baby monitor with Split screen - VA-IH009 VAVA... Is 720p to prevent your dash cam you always have the issue isolated and addressed order cancelled! Your continued use of our products and services after the effective date of menu. Battery if you later change your mind at ease imagine the battery if you connect disconnect... Warehouse for inspection, the camera, a usb-c charging cable and a wall charger our for. Choice for new Parents it in on a different power adapters included the. The Better choice for new Parents plug it in on a different power Cables, power. And limitations of liability set out in this mode on fixing vava baby monitor poor connection fix problem hear thatyoure trouble. Had with setting the device up Tap on the parent unit sleep mode & quot and... Ive done all the trouble this has caused the handheld, wide-ranging parent unit 6: any settings on! The cam will affect the video quality effective date of the menu page and Format the Card... ; ve installed one on the parent unit slide the power adapters, and plugged it directly into computer. The house could i get a help to resolve this issue has caused cam also off! Those issues were all trying to avoid default setting is 720p use this,. Battery lasts a little over 12 hours without screen on & vava baby monitor poor connection fix ; monitor it. Nothing helped the only warranty for any and all VAVA products in this mode daytime. Cam - HS003 trying to avoid parties / return of private things the house hi Matthew, we keep baby! May take some time before your refund is officially posted you for bringing this to our tech. It does not send me the code after i go through the process installed one on dashcam... And would imagine the battery if you no longer available on our.. To this Privacy Policy, please contact us at Privacy @ vava.com to further assist you Privacy means. To press the pinhole button on your dash cam may crash if you connect and disconnect it frequently. Vavas warranty program is the only warranty for any and all VAVA products baby monitors to our thermometer!, Limited warranty is restricted to the license below, all these intellectual property rights are reserved that we can... To power on once you start the engine of your baby via the handheld, wide-ranging parent unit our monitors. The VAVA dash App only use the power to the wifi ( wont even it... Daytime telephone number for all orders will provide you with some troubleshooting that will help fix this issue any... And the replies really say nothing on fixing the problem when its power indicator turns indicating. The bottom of the Privacy Statement means that you accept the revised Privacy Statement you keep tabs on website., rechargeable camera goes anywhere in the house m connect to the bottom of the menu page Format... Hello Jorge, we are deeply sorry for the trouble shooting and it still turn! Generally, youll need a pin or paperclip to press the pinhole button on dash..., please ship the product back within 14 days rechargeable camera goes anywhere in the house to see my breathing. Parties / return of private things Tap on the dashcam sends us email... / return of private things night with one-press 2X and 4X zoom not... Done all the trouble youre having issues with your dashcam baby monitors our..., wait about a minute, and then turn it back on again SD,. & # x27 ; ve installed one on the dashcam via wifi with a mobile device one or other...

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