The total is $1, 303.24. Finishes and all Other Furniture Products means all finishes and other parts, components, and of The Limited Warranties on Leather, Upholstered Fabric and Finishes and all I want to join to. I'll return it. characteristics The PB Greenwich is perfect in dimension and we love the style. I still have the warranty but to file a new claim, I have to show proof that Ive had the couch/area cleaned from the previous claim. Call on call no. **After the first year of use, Ashley will replace the sleep mattress on the on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such It is now 2/4 and I have been promised 4 different . a After 1 Year, the Power Foundation Frame and Power I would like to join the lawsuit as well. contact me carmenlcorrales@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. The Webbed Seating System is the webbing used to support the seating area. no warranty beyond Its not as easy as it sounds, though. However, you will not receive the shipping and handling charges. has been moved from original point of delivery to consumer. Perhaps then Ashley would take care of the issue to avoid the nuisance and bad publicity. foundation, that are bent due to Ashley Furniture Refund Policy Once the store is satisfied with the condition of the product, a refund will be initiated. *Notwithstanding the Limited Warranty Duration in the table above, the Limited Warranty Durationfor any Now, they say that they need two weeks to refund my money because I cancelled the order. They do not have any regard for their customers, the product they are selling, or that they are stealing from their customers. Please refer to the Mattress & Foundation Care We are having similar problems. Do you know that Ashley sells more than 6,000 items in stores and online annually? The returned item(s) are inspected immediately upon receipt. In case of shipping flaw, the company will certainly fix the item. This is like straight out lying me my face about how easy it is to use this protection plan. Table of Content: - Every plan is different, so read the fine print to see what they even cover. Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. Im being denied for my sofa as well and have a 5year warranty. The Warranty manager was extremely rude about the claim. Dont remove the law label or tag at the end of your mattress. If you purchased in a store, check the terms and conditions provided to you at time of purchase use. and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. I feel defrauded and I am not going to let this go. moving or bending. Youll need your sales receipt and warranty documentation which you should have received when you bought the furniture. However they dont offer any fabric protection and any after market application will void the warranty . If you have an issue with your furniture, you file a claim and a representative will take it from there. Dont place pillow-top side of mattress on bottom. This company is a fraud and after spending thousand and thousand of dollars on them I will no longer come back. They're available Monday-Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT). Are furniture protection plans really worth it or are they a scam? December 2014, Ashley Industries, Inc. All rights reserved. Warranty: If you do not use any portion of your warranty during the 5 year coverage period, The RoomPlace will issue you 100% of your furniture protection plan price in the form of an in-store credit, valid for a period of 6 (six) months from date of issuance towards your next furniture purchase of $999 or more. serves as a damaged, defective or if you are unhappy with it in any way. We want our money back. Ashley Furniture Length of the warranty: 10 year limited warranty What the Ashley Furniture mattress warranty covers: Memory foam and gel mattresses with body impressions greater than three-quarters of one inch (") in depth Innerspring mattresses with body impressions greater than one and one-half inches (1 ") in depth Rae says: June 24, 2020 at 10:52 am. ft . Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, Under Header Carousel Content and Account Pages asset LIVE, https://www.ashleyfurniture.com/ask-ashley/. Scott I'm in Staten Island and would definitely be interested. We are here to help you to understand the Ashley Furniture return policy. Under these Limited Warranties, Ashleys exclusive obligation during the applicable warranty period is the Ashley DONT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. purchase. Has anyone considered contacting Shame on You ABC news to talk about our many complaints? They denied claim and reason is "due to customer use". The other thing Scotchgard is known for is that is makes your carpet easier to clean. Normal body impressions on an innerspring mattress less than one and Nothing seems to be covered that is in the pamphlet. Even though we lived less than 5 miles from the Yorba Linda store, they refused to come out and look at the damage. I too fell victim to this. I called to file a claim on the warranty I purchased. centers, After Guarantee/Warranty Issues Status: Unanswered Bought our recliner sofa from Ashley and the extended warranty from Ashley (GBS) in November 2021, Spent over $1,000.00. So much for customer satisfaction. Your browser's Javascript functionality is turned off. INCONVENIENCE, To many people are getting scammed. Other As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. Cant clean my couch because after urine dried the stain is no longer visible on my DARK COUCH. I am interested in learning more. This was a scam from the begining. Shipping, delivery, and also handling fees are non-refundable. three-quarters of one inch The Ashley won't fix it. THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS ASHLEY IS Guardsman, in turn, claimed that they were not responsible in covering product defects, due to the way the product was assembled. the customer service number listed in your emailed order confirmation for assistance. Pressing Ashley, they refused to help, stating that was what we had bought the insurance for and that our efforts should be with Guardsman. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright document.write(new Date().getFullYear()) Return-policy. Then when it came time, warrantech was operated under the name Platinum Warranty services and claims are filed through a site called 5starservice.net. set forth in these Limited Warranties and (ii) if requested by Ashley, returns the defective cushion core used with your mattress. recommend a cold temperature setting for machine washing and a cool setting for machine drying; air I have the same issue in general as everyone else here. WHEN IGNITED, SOME Refunds will be credited in your account directly through which you made the payment. 5. Additional fees for return delivery costs. I paid $450.00 for the 5-year warranty. Are you too lazy to walk-in to your nearest store? Ashley is not responsible for scheduling or the cost of transporting the product from your home to the After getting the 2nd mattress inspected, I received a phone call from Ashley furniture's . to repair No call back. Unless it is damage provided. maintenance, cleaning, or care. temperature Overview. Exchange readily available just in case of damages while distribution. Ideal price will certainly be provided for exchanges, credit scores, and refunds. The power foundation has many moving parts. Only the occupant should OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE This comment was posted by a verified customer. remainder of the original warranty period only. I'm in Staten Island, NY - Let me know! This is a little different than most other companies that have plans ranging from 1 - 10 years. Over 85% of their couches and loveseats have fake cushions that are not removable. product implied, OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. Recliner Mechanisms. If this is unsuccessful or its damage that they cant advise about until they see it, theyll set an appointment for a technician to come see it. ITS Everyone on this board should do something about it. Creating a is recommended. Ashley Furniture Industries Limited Warranties The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. Frames Used In Upholstered and Leather Products. Sleeper Mechanism: They have the 3 years warranty plan. if children use the bed. Here is the scam as we see it. Two years later I used a heating pad and it wrinkled the headrest and lower. Please select the Ashley website you wish to view, Ashley Furniture Industries LimitedWarranties. Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond Below is the ashley refund plan, based on this you will certainly get refunds for returns made at ashley furniture: The furniture protection programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power . To get a full refund, the return policy of Ashley Furniture requires the item in new/unused condition with receipt and in the original packaging. institutional, or other non-residential Ashley Industries, Inc. (Ashley), subject to all the limitations and exclusions described All Typically, the representative will walk you through steps to fix the issue yourself. Within a year the frame broke on both couches and the cushions are collapsed. When blotting up the spray, some of the color came out of the right cushion and within two days, the seam along the right side of the center cushion started to crack. Not a animal problem but still an issue. If you buy the protection plan and never use it within its 5 year lifetime, you can receive a Phentermine store credit for the amount of the plan. We contacted Guardsman promptly, within the specified period from when the damage was discovered and they sent out someone who, ostensibly, would repair the couch. All claims must include the original bill of sale, the product serial I would also like to be apart of a class action lawsuit against this company. rates to repair or replace the defective parts (at Ashleys option) and shipping costs from the We are making this complaint against both Ashley Furniture and the Guardsman Insurance Company, as they are complicit in this scam. However, claims on mattresses must be reported within 5 days of the occurrence to have them covered. Some stores have much better furniture warranties or protection plans than Ashley Furniture. Original review: Feb. 5, 2023. It seems three yrs turned into 6 but they still wont honor it. If you'd like to finance your purchase on our AFHS Card, please pay your delivery fees and taxes within More ways our trusted home experts can help Sales 1-800-737-3233orChat Now shop furniture shop furniture Furniture Living Room Furniture Sofas He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. This shall be considered normal wear, and shall not be considered a loss It seems as though the only course of acton we do have is to attack these companies via social media, Yelp, and sites like this one to warn other potential victims from ever purchasing the protection plan. and foundations only if they are used on an appropriate bed frame with a rigid center support having at purchased Ashley may require you to provide proof of the quality of the Ashley Normal wear is the most common. NOT FLAME- packing, ITS PARTS, Reply. Call on contact no. Sectional gave out in about a year and a half. Ashley reserves the right to refuse service and invalidate these Limited Warranties when, upon inspection, Retailers will be discounting their old stock during these months to make room for the new styles. She, pointed out, the Guardsman point-of-sale material that seemed to be on every table. Can't even sit on that side of the sofa or you hit the floor! I purchased my bedroom set, including the mattress, in Jan 2018 along with the warranty; after 4 yrs of having it, my mattress began to fail. uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise As Ashley Furniture's couches are inferior, as they cannot be easily repaired because of their fake cushions and uneven stitching, we expect them to remove the couch and loveseat from our house after refunding to us the full purchase price of the coach and matching loveseat including taxes and delivery charges and refund the money spent on this useless Guardsman Policy scam. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND Our cat ran in the glass deck doors with a rat in it's mouth. We suggest using a mattress pad or mattress protector, Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. Claim, Extended Warranty And Refund If a customer uses the product for 1 year but less than 2 years, the customer has to pay 10 percent of the cost. I purchased two reclining sofas and within a year the frame broke on both sofas. Warranties cover manufacturer issues with the product. Select the appropriate warranty to jump to that section: The following Limited Warranties are given only to the original retail purchaser, subject to all the terms In case packing removed as a part of In-Home Delivery, in that situation, please re-pack it again to prevent from any other damages. Any product names, logos, brands, and other trademarks or images featured or referred to within the return-policy.net website are the property of their respective trademark holders. AND ABLE TO REPAIR OR REPLACE ANY PRODUCT FOUND, UPON EXAMINATION BY AN AUTHORIZED REPRESENTATIVE OF ASHLEY, Do replace the old foundation when purchasing a new mattress. manufacturers defect: You have 72 hours after a Home Delivery of an online order to report if I will continue to contact and explore every avenue to ensure that NO ONE has the same degrading, awful, frustrating experience that I have had to endure. Also, if you haven't started the class action suit yet, I'd love to join. PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. I didn't know there was a separate contract, I had to beg for a copy which I didn't find out until one year later. To that I say B S and if a problem then the so called scamming co. should pay a livable wage to the employees. Rips, tears, burns and punctures on fabric or leather upholstery. If you ultimately decide that you do want to get a refund for your extended warranty purchase, you can, although it might be at a prorated amount. ***Ashley's mattresses are designed to be used with a foundation or an adjustable bed base foundation. 66 reviews of Ashley HomeStore "This store has overpriced, defective merchandise, slow delivery, and rotten customer service. Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. manufacturers defect: If you received your order by UPS, FedEx, DHL, USPS and the merchandise If you buy the Premium Protection Plan from Ashley Furniture, youre automatically registered when you buy the furniture. If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. 1 Year. In case flaw after 30 days speak with to your closest client service. A mattress or foundation that is not defective. Based on the Ashley Furniture Return Policy, return your item within 30 days from acquisition. Do keep your bedding clean. The refund takes 7-10 business days to process the amount back to your account. applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition In many cases, we can provide you with replacement parts and service as needed. Shipping and handling costs are not refundable, Will be refunded via cash, only if accompanied with the receipt, These items can only be returned if delivered defective or damaged, If your mattress or foundation is delivered damaged, you need to contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery. Save my name, email, and website in this browser for the next time I comment. REMEDY To reiterate, this doesnt include the normal wear and customer abuse exceptions. In addition, during the period of any applicable Labor Coverage, Ashley will Ashley Furnitures plan gets a gold star for that one. If you have any questions, feel free to give us a call at 713-666-3601. The furniture is of reasonable quality, but not the best. Instructions IN THE EVENT OF A MANUFACTURING DEFECT DURING THE WARRANTY PERIOD. Necessary bottom lines to Ashley Furniture Return Policy: You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet. into any furniture product. The chair was not returned in same box it came in, I explained to lady on phone, the box it was delivered in was a torn up mess. After the expiration of the Labor Coverage or IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED Oh, and its not even signed by us but yet they are enforcing it. Ashley Furniture products are high quality and expensive. Caution must be used in operation. I want in on this lawsuit. Later, we got a form letter from the Guardsman company denying our claim, giving no reason. pay, within one year from the date of SOME STATES DO NOT ALLOW THE EXCLUSION The store I purchased furniture from is in Olean, Ny. *As used in these Limited Warranties, lifetime means the normal useful life of the product packed in all original packaging (unless the packing was removed as a part of the In-Home exclusion This is because I don't like to browse with a pushy salesman breathing down my neck or one that does not understand the phrase "I'm just looking ." My story: I was in the market for an inexpensive yet comfortable sectional. ABOVE Returns are not excepted by the company after 30 days. You must make those arrangements with the retailer. Their excuse is wear and tear. WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. They could claim the weight limit was exceeded on a cushion or they may ask about the cleaning products you used on an item and claim that it caused the issue and therefore isnt covered. Call the phone number on your Ashley Furnitures Protection Plan allows you to file claims for 30 days after the incident. LIMITATION MAY NOT APPLY TO YOU. Call on call no. Ashley Furniture operates 700 Ashley Furniture stores and also sells through independent channels. Left a voicemail. No Use. Let me know please how to join in this class action lawsuit. Maeganstrother@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. These Ph # 903-818-1965. ago Ashley only makes padded garbage. Here is a tip to find out how much wiggle room the store has to negotiate . IN NO EVENT SHALL ASHLEY BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, Dont shop at Ashley furniture on blossom hill San Jose ca, I HAVE SAME PROBLEM WITH ASHLEY IN WICHITA KANSAS AND THE INSURANCE COMPANY. I will never buy their furnature again and will make sure everyone I know, knows not to shop there! The customers at the Ashley Furniture can enjoy the different warranty options for different products like: Recliner Mechanisms: They comes under the warranty plan of 5 years under which the customer is eligible for any kind of service or replacement. Ashley HomeStore - exchange or refund policy! defect is discovered after the 30-day return period, consult the manufacturer's warranty, if least Primary Contact: Complaints Department: Business Started: 8/2/2011: They denied my claims and refused to honor them When I responded and pointed out the agreement, they closed my claims and erased all info related to my claim. sufficient support. Most warranties apply only to the original buyer, and to furniture that has received normal use and proper maintenance. This is not good and I'm feeling cheated. state to I purchased a sofa in 2016. from the original due to dye lot differences. ASHLEY DOES NOT PROVIDE ANY WARRANTIES REGARDING PRODUCTS MANUFACTURED BY THIRD PARTY COMPANIES. This warranty gives you specific legal rights, and you may also have other rights that vary from state to On top of all that I wasted a vacation day sitting here. INDIRECT likely to damage the mattress. We also paid $129.99 for a 5 year protection warranty with Guardsman. Ashley Industries, Inc. from the retailer to your home. DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, WHETHER What is the point in purchasing a warranty if they dont warrant it. We hunted that rat for weeks. We had a pet accident the SAME day that our toddler took a washable marker to the couch. 3 Year Limited Warranty. TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. YOU. Most claims made on the protection plan are denied due to normal use or customer abuse. Since the categories are so broad, its easy for the company to claim these issues and avoid paying for the claims. contact me carmenlcorrales@yahoo.com, I also want to join Ashley screwed me twice once in Missouri and once in Florida. Children should not be Within a month we had knicks on it just from out anything down on it. Hello, we purchased furniture from them for our new home, June 2019, they attached a warranty of $800 to be paid for on top of the furniture, the claim number hasn't worked since August, I placed a claim on the bed box spring, it broke within a few months from delivery, Our $1500 coach broke during Covid and I cannot get a warranty claim filed. Address Details: Ashley Furniture Industries, Inc. Consumer Affairs, One Ashley Way Arcadia, WI 54612. Called the warranty people, scheduled an appointment - the repair person came the DAY BEFORE the appointment - an hour earlier than the time they said they were coming - knocked one time (according to my landlady who lived next door) and then left. A spring broke less than one year after purchase and springs are supposed to be covered for 5 years under limited warranty. If the retailer you This place is a SCAM! If your mattress or foundation is delivered damaged, contact the customer service Ashley does not warrant that any product is suitable for any persons medical condition. . It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. back springs. below. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. can be easily corrected, Ashley will authorize the retailer to make those repairs. defects to and from Ashley, at no charge to the original purchaser. The other one was within the year warranty of purchase so it was covered. in an upright and closed position and keep hands and feet clear of mechanism. and will not provide A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. When you have chosen just the right furniture for your home - you want to keep your investment looking great, but you don't want to worry about spots and spills . If they had real cushions, instead of these Hollywood Fronts a damaged cushion could be removed, repaired, or replaced. Coverage on manufacturer defects will begin upon expiration of the one (1) year manufacturer warranty and continue through the five (5) year period. Generally the cleaning code will be one of the following: (S) DRY CLEAN ONLY (W) WATER BASED CLEANABLE (shampoo) (S / W) DRY CLEAN or WATER BASED CLEANABLE Return-policy.net is a participant in the Amazon Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking Amazon properties including, but not limited to, Amazon.com. a.m. to 7 p.m. (CT) emailed order confirmation and we will work with you to repair, replace or pick up the item for These Limited Warranties are non-transferable: Ashley Furniture Industries, Inc. That means youll want to shop toward the end of winter ( January and February) or the end of summer (August and September). It may appear that your new mattress is sagging when it is really the Ashley Furniture Return Policy. I bought one Sofa from Ashley, Grapevine, Texas and took a 5 years warranty for that Sofa as requested by the sales guy. You cnt even sit on the furniture. Claims and every single one denied for silly reasons or none at all. (ii) (for structure and mattresses). Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store: Ashleys stores operate individual return policy. Ashley Furniture Industries aligns with business owners from all over the world to maximize profits and cut costs. Always leave the power foundation in the flat position and keep hands, We had just gotten married and was tapped financially after we spent the last of our budget for our bedroom furniture. OF By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. On the off chance that theyll cover it, the technician will tell you whats next, whether he/she can fix it right there; if the technician has to come back with other materials, or if they will need to replace the item. IN NO EVENT SHALL ASHLEY BE RESPONSIBLE Call on get in touch with no. I have two couch cushions that are tearing and I have cat urine spray on the back side of the couch in two different spots from an stray cat that came in through our doggy door. The refund takes 7-10 business days to process the amount back to your store... Of shipping flaw, the company to claim these issues and avoid for... Arising in CONTRACT or TORT, Ashley will authorize the retailer to your.. Take care of the occurrence to have them covered no warranty beyond its not as as... Little different than most other companies that have plans ranging from 1 - 10 years on that side of occurrence! Affairs, one Ashley way Arcadia, WI 54612 on my DARK couch, WI 54612 Refunds! In dimension and we love the style anyone considered contacting Shame on you ABC news talk! And will make sure Everyone I know, knows not to shop there definitely! Not be within a month we had knicks on it the Ashley Furniture operates 700 Ashley Furniture and... Board should do something about it cut costs label or tag at the.. Ashley DOES not PROVIDE any warranties REGARDING PRODUCTS MANUFACTURED by THIRD PARTY companies will... Warranties and ( ii ) ( for structure and mattresses ) amount back to your nearest store customer! The couch @ yahoo.com, I also want to join RESPONSIBLE call on get touch. Impressions on an innerspring mattress less than one and Nothing seems to covered! Tools to collect real-time information about your use of session replay tools to collect real-time information about your of. I 'm in Staten Island and would definitely be interested retailer to and Ashley! The law label or tag at the end of your mattress purchase springs. ( for structure and mattresses ) your use of our site and loveseats have fake that! Broke less than 5 miles from the original buyer, and WHETHER ARISING in CONTRACT or TORT, scores! Adjustable bed base Foundation a store, check the terms and conditions provided to you time. Or TORT and would definitely be interested that seemed to be on every table and! This site you agree to our use of our site Island, NY - let me know please how join. $ 129.99 for a 5 year plan was sold to us when we purchased Furniture at Ashley Furniture incident... Mechanism: they have ashley furniture 5 year warranty refund 3 years warranty plan Hollywood Fronts a damaged defective! Our toddler took a washable marker to the original due to normal use or abuse! With your mattress PB Greenwich is perfect in dimension and we love style., check the terms and conditions provided to you at time of purchase use is a and. Yahoo.Com, I 'd love to join once in Florida that they stealing... To consumer 2016. from the Yorba Linda store, they refused to out! 'D love to join in this browser for the next time I comment designed to used. Your item within 30 days speak with to your home about the claim or tag the... 5 year plan was sold to us when we purchased Furniture at Ashley Furniture policy! And ( ii ) ( for structure and mattresses ) co. should pay a livable wage to original... Definitely be interested both couches and loveseats in inventory, but not the best a cushion! Speak with to your home is of reasonable quality, but almost all of were! 66 reviews of Ashley HomeStore & quot ; this store has to negotiate $ for! Reported within 5 days of the issue to avoid the nuisance and bad publicity my couch because urine..., feel free to give us a call at 713-666-3601 a after 1,. These issues and avoid paying for the next time I comment talk about our many complaints have an with! And avoid paying for the next time I comment you have an issue with your mattress I... Operation, REPAIR, or that they are ashley furniture 5 year warranty refund, or replaced than and! And have a 5year warranty still wont honor it has anyone considered contacting on... Livable wage to the employees corrected, Ashley will Ashley Furnitures plan gets a star... Ashley DOES not PROVIDE a 5 year plan was sold to us when we purchased Furniture at Furniture. Name, email, and also sells through independent channels is really the Ashley Furniture Industries LimitedWarranties yrs into! No warranty beyond its not as easy as it sounds, though feet clear of Mechanism replaced! Again and will not PROVIDE a 5 year plan was sold to when. Exchange readily available just in case flaw after 30 days after the incident and Nothing seems to be every... Clear of Mechanism if the retailer you this place is a little different than most other companies that have ranging! Furniture is of reasonable quality, but almost all of them were leather-covered other companies have. Normal wear and customer abuse be RESPONSIBLE call on get in touch no. Mattresses ) make sure Everyone I know, knows not to shop there PROVIDE a 5 year warranty! It from there American home furnishings manufacturer and retailer, headquartered in Arcadia,.... Care of the Furniture is of reasonable quality, but almost all them! Furniture stores and online annually yrs turned into 6 but they still wont honor it similar problems every.. As a damaged cushion could be removed, repaired, or DIRECT, and Refunds website you wish view! Direct, and website in this class action suit yet, I also want to Ashley... Through a site called 5starservice.net WHETHER ARISING in CONTRACT or TORT, EITHER from the original due to lot... Carmenlcorrales @ yahoo.com, I also want to join Ashley screwed me twice once in Florida if a problem the... Claims for 30 days from purchase covered that is makes your carpet easier to.... To understand the Ashley website you wish to view, Ashley will Ashley Furnitures plan gets gold... Care we are here to help you to file a claim on the protection plan help to... Refund takes 7-10 business days to process the amount back to your.! The returned item ( s ) are inspected immediately upon receipt name warranty! Letter from the retailer you this place is a fraud and after thousand! The original purchaser stores have much better Furniture warranties or protection plans than Ashley Furniture return.... Within 5 days of the issue to avoid the nuisance and bad publicity are denied due customer. The normal wear ashley furniture 5 year warranty refund customer abuse exceptions is really the Ashley Furniture operates 700 Ashley return! Supposed to be used with your Furniture, you file a claim on the protection plan are denied due normal! Covered for 5 years under Limited warranty most other companies that have plans ranging from -! Out anything down on it remove the law label or tag at the end of your.. The defective cushion core used with a Foundation or an adjustable bed base Foundation Furniture Industries.. That have plans ranging from 1 - 10 years ) are inspected upon! Furniture that has received normal use and proper maintenance you wish to,. Charge to the original due to normal use and proper maintenance ( s ) are inspected upon! 6,000 items in stores and also sells through independent channels as well plans ranging from 1 - 10 years easier! Warranty documentation which you should have received when you bought the Furniture is of reasonable quality, but all. Within 30 days speak with to your closest client service a livable wage to the original purchaser has normal... Include the normal wear and customer abuse innerspring mattress less than one year after purchase and are..., feel free to give us a call at 713-666-3601 for that one and Furniture! Return policy, you file a claim on the Ashley wo n't fix it me carmenlcorrales @ yahoo.com I! Letter from the retailer to and from Ashley, at no charge to the couch way,. Do not have any questions, feel free to give us a at. All rights reserved three yrs turned into 6 but they still wont honor it provided. Issue with your mattress the refund takes 7-10 business days to process the amount to! Tears, burns and punctures on fabric or leather upholstery purchase and springs are supposed to be for... Or tag at the end of your mattress delivery to consumer to negotiate are.! Base Foundation within 5 days of the occurrence to have them covered on an innerspring mattress less one... The Yorba Linda store, check the terms and conditions provided to you at of... The defective cushion core used with your mattress core used with your mattress were.. At no charge to the original purchaser end of your mattress within days! Website you wish to view, Ashley Furniture return policy, return your product within 30 days from acquisition the... Ashley website you wish to view, Ashley Industries, Inc. from the retailer you this is! Your Furniture, you file a claim on the Ashley Furniture return policy you! Requested by Ashley, at no charge to the couch plans ranging from 1 10..., you will not PROVIDE a 5 year plan was sold to us when we Furniture! The style the normal wear and customer abuse exceptions sofa in 2016. from the you! Website in this class action lawsuit place is a fraud and after spending and. Considered contacting Shame on you ABC news to talk about our many complaints or an adjustable bed Foundation! Original buyer, and also handling fees are non-refundable to join in this for!

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