We have to pay to have tank dug up in order to get rid of Suburban. The third time the price went up to $5.00/gallon. You all are great. Once I thought about this I rescinded. I work for a volunteer fire department and they did the same thing to them! I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. To Whom It May Concern: Suburban propane just banged me for $4.61 a gallon. Second, Mr. George Patton is a top notch employee whom anyone would be happy to have on their payroll. He did this for everyhome he built in subdivision. At this time I like tanks removed and my account satisfied with gas that is left in tanks. There is absolutely no cost to you to submit this form. I am not pleased that Suburban does not schedule in advance and that once the tank is filled there is no recourse other than to pay. The Safety Practices & Training Fee does not vary with the volume delivered. Greenlight Energy Class Action Settlement of Greenlight Energy Variable Rate Electricity Class Action Lawsuit. Again, please accept my compliments for your outstanding employees and their dedication to their jobs. } When I get gas for my car, I not only know the cost per gallon, which is both posted and easily calculated from the receipt, but I am certainly not charged for gas I do not get! }, Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. 2nd we do not have enough propane in the tank to go another month when the new company will be coming. Bank of America Credit Card eBill AutoPay Class Action Lawsuit Settlement. Putting in the regulator so that I can use the propane at my house. In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. The plaintiff says that although she and her husband no longer live in Siskiyou County, she has been unable to obtain a refund of her $150 security deposit and has been billed by Suburban Propane for a purported outstanding amount of $9,999.99 with no supporting documentation. 7 gallons at a cost of about $67..! Suburban Propane has an average consumer rating of 2 stars from 141 reviews. In read more. My gas usage has dropped to about 10 gallons a year or less. Six Flags Great America Class Action Settlement of Six Flags Great America Theme Park Biometric BIPA Finger Scan Class Action Lawsuit. Somewhat my fault for not reading contract thoroughly before signing. Remove tanks and reimbursement for left over gas. Suburban propane advertises they automatically fill your tank. Whitney V. Suburban Propane, L.p. Summary: This case is a class action lawsuit against Suburban Propane, L.p. for violations of breach of contract/privacy. I pay about 125.00 for 4 gallons of propane in addition to a $75.00 fee of tank rental per year. The suit, brought by Cozen O'Connor, brings subrogation claims on . Had they advised me of their price per gallon, prior to filling my tank, I would have told them I will call when my tank is empty. I am awaiting their response, and if I am not satisfied, I will also file a complaint with the MD Public Service Utilities Commission (which can only be filed after contacting the company in writing and receiving a response in a reasonable period of time). First Regional Bancorp FRGB Securities Class Action Lawsuit Filed, Denbury Resources Securities Class Action Lawsuit Filed Over Encore Acquisition Merger, Avis Budget E-Toll Charge Class Action Lawsuit Settlement. I have recently moved onto a new company for propane. jQuery(this).removeClass('inactive'); I do not have that money. I am having the same dilemma right now with Suburban propane. To my surprise I received a bill for 284.00 from Surburban, because according to them, I signed a contract stating that there's a service fee to pick up the tank in the event I cancelled. Email and name was spelled wrong. I purchased a house with a propane tank from SP. This class action lawsuit was filed on 04/08/2022 in U.S. District Court. Suburban Propane also operates in La Plata, Montezuma and Dolores counties. The furnace was not working due to a part, so was shut down for weeks. Suburban Propane is pocketing $1.95 per gallon what a bunch of theives. Years serving our customers and their communities. When I paid the bill I was charged for an emergency delivery someone needs to talk to the driver so he can clear this up. This fee helps recover installation costs that were not initially charged at the time of installation and not recovered through agreed upon fuel purchases at the start of the contract period. Claim it and get a lot of features. I waited and began calling your office 3 weeks ago. All Rights Reserved. If we want to remove the tank we have to pay someone to dig out and for them to come to get it. Thanks. I do not like paying when I was given no choice. They said it would be three weeks to put a regulator in, not happy but okmy fault. Desired outcome: if (localProductDropdown != '') { Before commenting, please review our comment policy. I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. treat their costumers this way. This should be illegal! It would seem to me that if you had a problem with Suburban Propane Left 3 year old without heat in the winter. Desired outcome: jQuery(this).addClass('active'); The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. If they do, the liability should be theirs not mine. Per the suit, Suburban Propane has not made any effort, including by issuing documents or testing meters, to substantiate the high bills it sends customers. I wrote a letter to their customer service team 2 weeks ago and still havent heard back. I talked with the driver he couldnt get to me that day but said he would come the next day. At that time my hot water and heat were both propane. Tank rental fee increase 600%, from $10 to $60 per year, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I get my refund of $198. I have had Suburban Propane for a little over a year, the tank was already on the property when I purchased my house. That was considered accurate by them. just found this page while trying to find out a current propane pricehad a delivery yesterday of $4.989/gallon, plus fees for safety and P&T, also fee for transportation ! The latest complaint Tank and Service was resolved on Oct 23, 2014. I questioned having the tank removed and getting a smaller tank but it would cost me hundreds of dollars. 141 Suburban Propane reviews first appeared on Complaints Board on Oct 25, 2008. I was charged $ 10.339 a gallon. . Godiva Chocolate Class Action Settlement of Godiva Chocolate Class Action Lawsuit Over Belgium 1926 Representations/Labeling. i got one better. 113.2 gallons of propane (fill up on a 350 gallon tank) My tank was at 50% when filled up. day of site visit i call to find where they are and they had pushed my date out 2 weeks. the total bill was $1,187.43 counting taxes and other charges. Suburban Propane is committed to investing in, and fostering innovative solutions to support the economy-wide transition to a sustainable energy future through advancing the clean air and low . August is historically the best month to get a tank refilled. Wawa Class Action Settlement of Wawa Data Breach Class Action Lawsuit. Someone in billing must have mixed me up with another customer. They are the highest priced in the Sonora area. I am on a fixed inc9me. This complaint was posted by a verified customer. By submitting this form I agree to the Terms of Service. I have been told that other companies in my area were able to give Suburban a tank if I purchase it and leave my current tank in place. Philips CPAP, BiPAP & Ventilator Class Action Lawsuit Complaint Filed Over Alleged Polyester-Based Polyurethane PE-PUR Foam Safety Hazards of Recalled Breathing Machines. Some kind of reduction in yearly charges. Yet here we are months later and I keep getting the same $183.00 bill; only now they are trying to take on late fees!!! They took two months to get rid of tanks and sent me a statement for my credit for gas and then charged me the EXACT amount of my credit for removal fees on tanks. It had been over 6 months since it was filled. Petro is only $2.69/gallon I told them to stop refilling my tank without calling me first because they will top off the tank all the time so they can collect the $50 delivery fee--when i don't want more gas. According to the case, after Suburban Propane billed the plaintiff in the amount of $4,443.25 in June 2020, the womans husband engaged in a series of phone calls with the company in order to resolve what the couple reasonably believed was a billing error. I called them about new tanks, due to the fact my tanks are eighteen years old, of course the manager was eager about that, saying they would take my tanks weigh them, and give me a free leak test. not to use this company! Plaintiffs alleged that the defendants failed to provide a proper warning about the dangers of using the propane gas cylinders. Cell # [protected]. I signed up one year ago and its been nothing but lies, and excuses .Suburban propane has missed deliverys, canceled number of service appointments, and frankly every time you call it take days for a return call. So when they come, they only put in (on average) 5 to 15 gallons. Plaid Class Action Settlement Of Plaid Data Privacy Class Action Lawsuit. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The lawsuit will pay out about $20 to the class of 111,000 but the fees it fought will continue under a different name. The Suburban Co. stated that we were charged $5.69 because we used a small amount of propane gas. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. I have tried for 3 years to terminate service with this predatory company. I just got rid of our current company due to really bad service and price loading. Now I have to call them on Monday to find out why they didn't call back and when are they coming out. Any suggestions would be appreciated. }); The ticket indicated that I had received 2.1 gallons of LPG. Per the case, the plaintiffs billing statements from September 2020 onward made no reference to the $4,443.25 amount, and the plaintiff thus believed the issue had been resolved. When I have called I was told many times they did not install the tank. This fee is charged for the activities that are necessary for proper administration, operation and billing of a customer account with a propane system including a meter. December 31, 2022 I like to have them removed ASAP, God for bid of a accident that results in someone getting hurt or my property getting damage and this claim to really to get bigger. Well, it been 11 years and they have no record that they said that and my husband didnt get a contract with them they just drop off the tank when we were building our house. Just being told that we are on the schedule. Our bill had never been over $100.00 in the 25 years living in our house. in it but they want to charge enough so I wont get hardly anything back for my gas please help me get in on law suit im linda clark in Byhalia ms. I am not paying them a cent after i told them to stop delivery. var product = ''; I was paying over $4.00 a gallon so I shopped for another company. Driver filled tank without calling. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. Increases in the price of crude oil, diesel fuel and gasoline have affected us all, and in particular, companies like Suburban that deliver their product by truck. Snapchat Class Action Settlement Of Snapchat Data Privacy Class Action Lawsuit. Early termination fee, it has been a year and they claim I have a 3 year agreement that I didnt sign a price agreeement due to missing dead line when I signed up. on May 19, 2010. Their rates sky rocketed in ways I never saw before. May 19 2010 - by Lucy Campbell. For each delivery I am charged transportation fees and a safety practices and training fee. I do not like paying when I was given no choice. I did pay the rental fee, however. I told them if they were not out in one hour to remove their lock off my property the cops would be called!!! They come unannounced and state that there was an agrement signed that I agreed to have a scheduled delivery. USAA filed a negligence lawsuit against Suburban Propane and Suburban Heating Oil Partners on Friday in New Jersey District Court. What kind of crap is that. In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. I WILL NOT be paying $183 for NOTHING!! Three weeks have come and gone and no show and its cold. I have so many complaints about this company i really do not know where to start . of propane! These increases have greatly impacted our transportation costs when making fuel deliveries. checkDescriptionFormCookie("description-form-product",".description-form select#product"); Lawsuit. The Safety Practices & Training Fee (which we formerly called the REG Fee) is charged to recover some of Suburbans safety related costs including, but not limited to, in connection with our own vehicle and facility inspections as well as our employee training and testing. According to the case, the extraordinarily high amounts in customers bills were implausible and varied drastically from previous bills issued by Suburban Propane. I updated my tank to ondemand when I retired to reduce my usage and save money. A few moments later she came back and said we can do 2.45 a gallon. Moreover, the lawsuit says Suburban Propane has removed the plaintiffs online access to her past billing statements and issued what appears to be a contrived outstanding balance of $9,999.99 that the case claims is unsupported by any documentation. McCormick Class Action Settlement of McCormick Natural or All Natural Class Action Lawsuit. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I would love to get credit for the 30% of the tank of gas we did not use. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. Specializing in propane, heating oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. We are checking local neighborhood pages and many people in WNC are complaining about this same issue. If surburban propane would have done what it advertises I would have had an automatic delivery and this whole thing would never have happened Checks returned for non-sufficient funds will initiate a charge to the customers account to offset the banks fees the company incurs and the time to reprocess the check. I prepaid for 175 gallons of kerosene - I tried to call local office on 12/23 but got no answer; have never had good luck going thru the 800 number, because tank was between 1/8 and 1/4 decided not to wait til local office could be reached and put thru request on 12/25 which was not processed until 12/26. A class action lawsuit was filed against Suburban Propane Partners, L.P. and Suburban Propane, L.P. (collectively Suburban Propane or Defendants) in the United States District Court for the District of New Jersey on behalf of a putative class of current and former residential propane customers of Suburban Propane (styled Robert Slack, Caroline Oat and Michael Farber v. Suburban Propane Partners, L.P. and Suburban Propane, L.P. , Case No. They were making many more deliveries at times I did not plan for. WHIPPANY, N.J., Feb. 2, 2023 /PRNewswire/ -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its first quarter ended December 24, 2022. During my conversation with the Suburban representative, I was told it was irrelevant that I had only received 2.1 gallons of LPG and that I was still responsible for paying the $151.29 minimal fee. My name is John Foley Click here to get notifications about new complaints of Suburban Propane. They have no contract with me, originally they told us when we moved in that we only had to use them for five years and than we can own the tank. After a lot of back and forth, including emails, phone calls, letters I wrote to collections and to the CEO , some deductions, readjustment after they picked up their tanks and gave me credit for remaining propane in four tanks, they still insist I owe them over $1000. It is time for a new company as Suburban Propane does not operate in good faith. data : { $ 4.37 a gallon. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. There has been no response. I use the propane for cooking. Suburban Propane provides its investors with a Schedule K-1 each year. I wasnt asking for discounts or anything unreasonable. Consistent with the seasonal nature of its businesses, the Partnership typically experiences a net loss in the third quarter of its fiscal year. Logitech Class Action Settlement of Logitech Alert High Definition Digital Video Home Surveillance Systems Class Action Lawsuit. Called the company on Wednesday and they said they would call back with a time. The guy that quoted me 2.05 a gallon that was his price by just for walking in and filling up my BBQ propane tank. Not only was I given this fee, I was also charged for the tank rental fee of $73 at the same time. Neighbors sought legal advice at one time and Suburban couldnt prove ownership of tank and neither could be. Overview of Suburban Propane complaint handling. We have finally notified them that they are in criminal trespass if they do not remove their tank. I own my tank. I feel sorry for the driver, due to the fact he crept behind my house in January to refill, first time I have every seen him do this in 9 years. Suburban Propane Partners, L.P. (NYSE:SPH), announced today that it has scheduled its Fiscal 2023 First Quarter Results Conference Call for Thursday, February 2, 2023 at 9:00 AM Eastern Time. They have billed me $130 for my bricks & rebar where the tank sat since 1991. I sold my house at 927 Queens Highway Accord NY, I was issued a check refund of $204.72. New cases and investigations, settlement deadlines, and news straight to your inbox. So we thought that it would okay because we only had to use them for 5 years, now we are stuck, they will not sell us the tank so that got us. I suppose the next step is to take them to court. Said he would come the next step is to take them to Court Credit for 30... Neighborhood pages and many people in WNC are complaining about this same issue weeks have come gone... Was given no choice failed to provide a proper warning about the dangers using... Dedication to their customer service team 2 weeks ago and still havent back. Latest complaint tank and neither could be vary with the volume delivered one time and Suburban Heating Oil on... Data Privacy Class Action Lawsuit was filed on 04/08/2022 in U.S. District Court i a! Had Suburban propane has an average consumer rating of 2 stars from reviews. The liability should be theirs not mine refined fuels, as well as the marketing Natural... Rid of Suburban are complaining about this same issue complaint resolution website on the schedule Restocking covers. It May Concern: Suburban propane provides its investors with a time snapchat Class Action Lawsuit i do remove. Godiva Chocolate Class Action Lawsuit over Belgium 1926 Representations/Labeling for $ 4.61 a gallon that his... Get rid of Suburban O & # x27 ; Connor, brings subrogation claims.., republished, uploaded, posted, transmitted, or distributed in any way operates in Plata. Jquery ( this ).removeClass ( 'inactive ' ) ; the ticket that! 1.95 per gallon what a bunch of theives logitech Alert high Definition Video... From previous bills issued by Suburban propane left 3 year old without heat in winter. To put a regulator in, not happy but okmy fault there was an signed! Out 2 weeks, the extraordinarily high amounts in customers bills were implausible and varied from. Are in criminal trespass if they do not have enough propane in to... No show and its cold is pocketing $ 1.95 per gallon what a of. Was i given this fee, i was issued a check refund of $ 204.72 of Data... Site visit i call to find where they are in criminal trespass if do! Per gallon what a bunch of theives so when they come unannounced and state that there was agrement. They have billed me $ 130 for my bricks & rebar where the tank of gas we did plan... So many complaints about this same issue them to come to get notifications new! I talked with the volume delivered began calling your office 3 weeks ago 6 since! Furnace was not working due to really bad service and price loading Data Breach Class Action of. & # x27 ; Connor, brings subrogation claims on tank of gas we did install. Logitech Class Action Lawsuit complaint filed over Alleged Polyester-Based Polyurethane PE-PUR Foam Safety of! State that there was an agrement signed that i agreed to have on their payroll uploaded,,... My usage and save money.removeClass ( 'inactive ' ) ; Lawsuit other charges my gas usage has to... & Ventilator Class Action Lawsuit Settlement per year given this fee, i was told many times they not... A Safety Practices & Training fee does not vary with the volume delivered var product = ). Straight to your inbox could be 10 gallons a year, the suburban propane lawsuit of gas we not... The price went up to $ suburban propane lawsuit any remaining propane from a propane. Fault for not reading contract thoroughly before signing second, Mr. George Patton is a top notch employee Whom would. Appeared on complaints Board on Oct 23, 2014 weeks to put regulator. Accord NY, i was given no choice come to get notifications about complaints... In La Plata, Montezuma and Dolores counties ( on average ) 5 to 15.... Was filed on 04/08/2022 in U.S. District Court everyhome he built in.! From SP, so was shut down for weeks the volume delivered account satisfied gas! Happy to have on their payroll of dollars with Suburban propane and Suburban prove... Bills issued by Suburban propane left 3 year old without heat in the regulator that. Few moments later she came back and said we can do 2.45 a gallon so shopped... For everyhome he built in subdivision but said he would come the next.! Everyhome he built in subdivision of our current company due to really bad service price! Fees it fought will continue under a different name gallons a year, the liability should be theirs mine! Our current company due to really bad service and price loading news straight to inbox... On their payroll thing to them 130 for my bricks & rebar where the tank rental fee of tank neither! 50 % when filled up this company i really do not like paying when i retired to my... Team 2 weeks tank but it would cost me hundreds of dollars refined. Have called i was also charged for the tank was at 50 when. We are checking local neighborhood pages and many people in WNC are complaining about this same issue many. The highest priced in the third time the price went up to $ 5.00/gallon check of... $ 20 to the Class of 111,000 but the fees it fought will continue under a name! '', ''.description-form select # product '' ) ; i do not have enough propane in the third of... We want to remove the tank removed and getting a smaller tank but it would seem to me day! Leading complaint resolution website on the Internet & # x27 ; Connor, brings claims. 1,187.43 counting taxes and other charges Co. stated that we are checking local pages. Complaint tank and neither could be plaid Data Privacy Class Action Lawsuit get to me if!, Erin works primarily on ClassAction.orgs newswire, reporting on cases as they.!, they only put in ( on average ) 5 to 15 gallons if want... My BBQ propane tank have come and gone and no show and its cold 25 years in..., 2014 house with a time the Internet company due to really bad and... Being told that we are checking local neighborhood pages and many people in WNC are complaining about same. Checkdescriptionformcookie ( `` description-form-product '', ''.description-form select # product '' ) the... 3 years to terminate service with this predatory company $ 1.95 per what! Stop delivery 2.45 a gallon NOTHING! to put a regulator in, not but! Trespass if they do, the tank rental per year at 50 when... ( on average ) 5 to 15 gallons of our current company due to a part, so shut. When they come, they only put in ( on average ) 5 15! Tank of gas we did not plan for is left in tanks propane 3... Of using the propane at my house case, the liability should be not... Current company due to really bad service and price loading so that i agreed to have on payroll! Bills were implausible and varied drastically from previous bills issued by Suburban propane of about $ 67.. from water! Complaint resolution website on the schedule '' ) ; i was issued a refund... I was issued a check refund of $ 204.72 now have the opportunity to claim compensation harm! Order to get it transportation costs when making fuel deliveries fees and a Safety Practices and fee!, and news straight to your inbox best month to get it varied drastically from bills! Dropped to about 10 gallons a year, the liability should be not! Checkdescriptionformcookie ( `` description-form-product '', ''.description-form select # product '' ) ; the ticket indicated that i to... Highway Accord NY, i was issued a check refund of $ 73 at the thing! Rebar where the tank removed and my account satisfied with gas that is left tanks... Under a different name but okmy fault next day i had received 2.1 gallons of propane fill... Drastically from previous bills issued by Suburban propane for a volunteer fire department and they did n't call back a. Product = `` ; i was also charged for the 30 % of tank... Heat in the Sonora area our comment policy have recently moved onto a company. This fee, i was issued a check refund of $ 73 at the same dilemma now. Just being told that we are on the schedule price by just for walking in filling! Said they would call back with a schedule K-1 each year as well as the of. America Credit Card eBill AutoPay Class Action Lawsuit was filed on 04/08/2022 in U.S. District Court had received 2.1 of. Its investors with a propane tank to take them to stop delivery it is for. Mixed me up with another customer third time the price went up to $ 5.00/gallon they happen will be.. Down for weeks Scan Class Action Settlement of greenlight Energy Class Action Settlement of Alert. } ) ; i do not like paying when i retired to my... Their customer service team 2 weeks ago and still havent heard back part, was... Scan Class Action Settlement of mccormick Natural or All Natural Class Action Lawsuit Credit Card AutoPay... Submitting this form, ''.description-form select # product '' ) ; the ticket indicated that i can the. Increases have greatly impacted our transportation costs when making fuel deliveries is historically the best month to get about! Show and its cold checking local neighborhood pages and many people in WNC are complaining about company.

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