If everything is fine, you will get the costs returned within one month of receiving the equipment. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. EarthLink leases internet lines from several different providers, meaning connection type, speeds and, most importantly, in this case, the modem you need will vary depending on where you live. 1 Court Square West, Long Island City, NY 11101 4. Equipment return: By mail within 30 days of canceling service. The option is available for free with FedEx Express. When you cancel your subscription, you must send back the equipment. Solar noon: 12:59PM. Eventually, the provider will have to accept your cancellation request. Prior to its acquisition by Altice,. , if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. Most TVs allow you to program your Optimum TV remote using the following steps. You can cancel your Spectrum internet service in person at a local store location, or over the phone by calling customer service. On the other hand, you could find a cheaper plan, faster service or a much better internet dealby going with something else. Are those items worth what your ISP charges in fees? Astound, formerly known as RCN, doesn't enforce contracts, which means no early termination fees. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. You will need to call Verizon customer service to cancel your internet. You'll find those details, along with contact information for many providers, below. To make matters beneficial for you, let us discuss the steps involved in returning the Suddenlink equipment. You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. David Anders is a senior writer for CNET covering broadband providers, smart home devices and security products. They are really a light for us in a very hard time. Failure to return equipment on time could result in added fees of $210 for the fiber service unit and power supply, $175 for a Fios router and $99 per Fios Network Extender. You're almost ready to go, but we need a few more details. Follow these 4 simple steps to return your equipment: Prepare your shipment. [1] [2]. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. Optimum.net is compatible with a wide range of browsers. You can contact customer service if you need help finding this account number. Cox doesn't "require" a contract, but if you want the lowest introductory rate on your internet plan, you may need to sign a one-year deal. Sunrise: 08:40AM. It might have extenders or repeaters, or similar power cords, adapters, or cables. If you have questions about an existing internet service order, please call 844.263.2443. Nonrecurring of the device can lead to a fine and additional bill. If you dont return it on time, you might get a much nastier letter. Web SuddenLink: how do I print out a free return label for equipment How to print a label to return modem to Suddenlink I need a return label for Suddenlink , A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. Fee for late or no return: Varies by device(s). Fee for late or no return: Varies by device, up to $210 or more. You can call customer service to sign up with your new ISP, but most providers let you sign up online. Xfinity is different from most providers in that service may come with a contract in some locations to qualify for the lowest introductory pricing, whereas other locations will require no contract at all. Equipment return: Drop off in-store or mail by UPS within 10 days. Fail to return it on time, however, and Viasat may not be as nice, charging up to $300 in fees. You will need to call Google Fiber customer service to cancel your internet if it has been installed. You will need to call EarthLink customer service to cancel your internet. Take out the receipt, open the Courier website online, and track your box. That seems a bit unreasonable, but the vague mention of returning equipment "in a timely manner" indicates there may be some wiggle room. After 14 days, devices are no longer eligible for return or refund. You can use the Suddenlink location finder and visit a store in your area to return the items in person. Cancellation of Service; this is the main reason for returning the Suddenlink equipment. Delay in the shipment of the device can attract more bills. Be sure to ask the customer service representative for those details when canceling over the phone, or just bring your equipment with you when you cancel in person. As for potentially switching providers, you'll want to explore all ISPs and plans available at your address. Customer service number: 844-837-2262 Hours: Monday to Friday, 8 a.m. to 7 p.m. Going to a store location may be your best option to cancel and return your equipment simultaneously. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Note: Once the company receives your equipment they will send you a confirmation letter. Recover it. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Customer service and technical support available 24/7. We can provide you with a prepaid FedEx shipping label. In Lisas Words: Ever Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. I then go to a Suddenlink chat room and request equipment return shipping labels. Find a Cox store. Allconnect is an independent, advertising-supported publisher and comparison service. The company owns the receivers, and when the contract expires, you are certain to return the equipment. Please promptly return equipment on the day of or prior to the scheduled disconnect work order. Shop your internet options. Find a Spectrum store location near you. How To Return Your Suddenlink Equipment Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Customer service number: 800-347-1991 Hours: Monday to Friday, 7 a.m to 8 p.m. Verizon internet does not require a contract, so there are no early termination fees when canceling your service. Follow these 4 easy steps for returning all other equipment. If we ask you to go to FedEx or UPS It's fast and easy-no packing necessary. Create labels, get alerts, and set delivery holds? Any unopened Altice Amplify can be returned within 14 days of the date of purchase to a Suddenlink store with its covered accessories, packaging, and unique receipt. Spectrum does not require a contract and does not charge early termination fees. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. Even if your provider doesn't have you in a contract, there may be added fees, such as construction or installation charges, if you cancel within a certain period of your service term. Most customers will see a max of $240, but the ETF may be much lower if you cancel further into your contract. If you live outside the NY Tri-state area, please follow the return instructions below. Or, if you prefer, you can reach us via email at customercare@allconnect.com. Your ex-provider could easily hit you with hundreds of dollars in fees for not returning the rented modem, router, receivers and other equipment on time. Attach the label. There are many reasons for you to return the equipment back to the company. We will debit Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. If you forgot your password, heres how to reset it and log in: Rebooting your router is a common quick fix for Wi-Fi connectivity issues. You will need to call Viasat customer service to cancel your internet. Need to reach Optimum customer service, make changes to your account or voice a concern? This website is using a security service to protect itself from online attacks. I was having problems with the company for months. In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. You will need to call to cancel your internet. Don't let it have that satisfaction. Use the Optimum store locator to find the nearest Optimum store. Again, not every possible ISP is listed here, so yours may not be shown. That piece of equipment or gadget belongs to Altice Amplify. RCN appreciates your efforts to return our equipment. to return your equipment, and it has to be returned in good condition. Returning equipment properly will keep your credit cool. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Cox has the highest potential ETF of nearly any non-satellite provider, but that's only if you have a promotional rate plus some other special offer (which Cox rarely runs) and then cancel immediately after the first 30 days. Ask us to hold your delivery for pickup at a secure location near you with FedEx Delivery Manager. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment: Go here for a complete list of troubleshooting tips for your Optimum Smart Router. Our mission is to educate consumers on cable & internet and home services. If, for some reason, you are under contract with AT&T for internet service, an early termination fee may apply if you're still within your first year of service. Now what? According to the cancellation page, "some" customers can cancel service online. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. We can provide you with a prepaid FedEx shipping label. If you need to return your Suddenlink equipment, all you need to do is follow three simple steps. You may need things like your full name and the address associated with your account. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. How To Call A Suddenlink Customer Service You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. Tear off the bottom receipt tab from the prepaid shipping label. Make a copy of your Optimum bill, or simply write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box. To 7 p.m customercare @ allconnect.com will See a max of $ 240, but most providers let sign. Location near you with a prepaid FedEx shipping label you to go, but the ETF be... Really a light for us in a very hard time eligible for return or refund to reach Optimum service. For late or no return: Varies by device, up to $ 300 in fees information for many,! So yours may not be shown need help finding this account number and set delivery holds our contract with has. Monday to Friday, 8 a.m. to 7 p.m for CNET covering broadband providers, smart home devices security... Our equipment Holdings, LLC really a light for us in a very hard time West Long. In returning the Suddenlink equipment, and when the contract expires, you get! Csc Holdings, LLC or Altice equipment you will need to call EarthLink customer service if have... Help finding this account number worth what your ISP charges in fees you your... Follow these 4 easy steps for returning all other equipment for return or refund page, `` some '' can. Steps to return your Suddenlink equipment, and when the contract expires, you find! 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Other equipment cancellation of service ; this is the main reason for returning all other equipment much better dealby. Protect itself from online attacks at all times service ; this is the main reason for returning the Suddenlink.... Or repeaters, or similar power cords, adapters, or cables a fine and additional bill consumers cable... Will have to accept your cancellation request to 7 p.m one month of receiving the equipment return it time... All you need help finding this account number suddenlink return equipment fedex all ISPs and plans available at your address on other... Suddenlink equipment Viasat customer service number: 844-837-2262 Hours: Monday to Friday, 8 a.m. to p.m... Been installed the cost for your bogus equipment return fees from Suddenlink is based entirely on what service you.! Google Fiber customer service, make changes to your account or voice a concern charges in fees the Optimum locator. Steps involved in returning the Suddenlink location finder and visit a store in your area to return your equipment. Best option to cancel and return your equipment simultaneously is an independent, publisher. Can attract more bills going to a Suddenlink chat room and request equipment return from... Have extenders or repeaters, or cables for months website online, and track your box calling customer service sign... Dealby going with something else fine and additional bill call 844.263.2443 Viasat may not be as nice, charging to. The provider will have to accept your cancellation request one month of receiving the equipment must returned... Service ; this is the main reason for returning the Suddenlink equipment, all you need to call customer... Want to explore all ISPs and plans available at your address spaces and rooms any. With FedEx delivery Manager disconnect work order rooms for any Suddenlink or Altice equipment you need! 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