Keep that in mind. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Can you get into your modem and post your modem levels? First, check DownDetector then check your homes speed by usingSpeedtest.net. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. We have switched boxes but this problem persists. On the Comspcope, I have the TVs connected to 4, 8, and 6. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. Bienvenido. Then my internet connection kept dropping frequently. So, I have put the CSMAPDU9VP back into service. For support, you can always call1 (800) 234-3993 and its available 24/7. Thats why we recommend using your own high-end WiFi router. The set-top box will reboot automatically. If it still doesn't work then. tech come out, he added an amplifier on my line, and replace the 'main box'. The Internet is working perfectly. and get stuck there. Settings Preferences. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. How do I fix this? Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Thanks for any ideas. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. You can try resetting the cable box as a solution. Then, you have to wait 48 hours or longer to hear back. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. TV programs that are actively recording will be interrupted. #2 06-04-2015, 06:42 PM sturtyboy. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. The green light is lit on the amp, so it is getting power, but maybe its damaged. Your email address will not be published. That would be great@CCAndrew. Sanyo, about four or - Answered by a verified TV Technician . Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. - guess it is back to watching nexflix, the internet does work. The answer is simple. no I have this monster of a signal amp where my cable comes into the house. My tv is stuck on a Welcome . This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. I moved the X1 DVR box to the location of one of the smaller units and connected it up. Dont worry. Check if the outlet that youre using is working. When your Cox Cable internet goes out it feels like the world stops. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. The Contour receivers may not be linking together. How do I fix this? It's now back to displaying the time but also again stuck in the welcome screen. 2021-07-17 05:07 PM. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Still no Joy. He checked the signal, which was OK ( the internet and streaming app worked or). I received the new box, plugged it in got the same message but then the box stuck on "1Pst". For more information refer to Understanding Data Usage. I swapped the old unit back injust to make sure I did not mix them up. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. It was sluggish, so I rebooted and that is when it ended up stuck. Bienvenido. Ok, so I swapped out the Comsope amp/splitter. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. While youre at it, make sure the device youre trying to use isnt too far from the router. This should get your device to restart. For a better experience, please enable JavaScript in your browser before proceeding. Wait for 10 seconds until the gateways front panel flashes. A subscription to any level of Cox Residential Internet service and Contour is required . Let me see if I have another amp and give that a try. Then, plug it back in. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. You might experience slower speeds during peak hours. qg. Choose the Customer Support option from the Menu button on your remote. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. Is it possible that the cable TV signal is down at the street but not the Internet? Click OK. Use the down arrow button to set Power Preferences. Today my DVR would not display any channels. If youre still having internet connection problems, you can reset your gateway. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Use the left and right buttons in the remote to get to Settings. The coax marked cable-in is the first one (if looking at the back head on - left side). Slideshows If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Dont forget to check any splitters or the cables going to the TV or Receiver too. It will not move past that. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Make sure that youre using an HDMI cable to connect your TV and cable box. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. First of all, restart your router. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Your internet provider might be the real issue. Enter your zip code below to find internet providers in your area. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. At times, other than resetting your cable box, you can also try to reset your WiFi modem. Bienvenido. do you have more than one set top box? Connecting to your entertainment experience " screen and gets stuck there. If you recently had to switch to digital, you probably have a few of these. LOL, not a stupid question. Take a look at your routers Wi-Fi light and modems downstream light. If it still wont come off of BOOT then its likely the box needs to be swapped. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. If this doesnt fix the phone, youll surely need to call Cox for additional help. Basically, they give you multiple channels in every room of your house. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. screen. As it may happen to every cable box system, Cox too comes with its fair share of troubles. TypicalComcast. Your device should now be connected. I just sent the first old box back. Over the years, we have always had signal issues but they have only ever effected the modem. New comments cannot be posted and votes cannot be cast. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Nuts. The Xi6-T progresses to the "Welcome. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". For more information, refer to Understanding Data Usage. Mobile I'm sure they would be delighted to have a loyal, good paying customer like myself. You can also restart that specific device. After youre done plug it back in and usually, it will start-up and all of your problems are gone. Call Cox for help because most of the quick and easy tips didnt work. Read: Best Cable TV Alternatives to Save Money. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. I have the same problem. How To Access TV Menu With Xfinity Remote? Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Box randomly restarts and get stuck in this Welcome menu. Thanks so much@CCAndrew. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. how to If Cox is experiencing a total outage theres nothing we can do to fix it. It refreshes the system entirely and gives it an extra boost of speed to function. This lack of TV but good Internet is a new issue that we have not seen before. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. Wait until all the lights are off. (81-1031) User Guide - Blue Cox logo. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. Technology, Apple This all happened in the first week after installing my new equipment. Select from the below issues you are experiencing. This happens after a minute in Fast Forward or Rewind. That message means theres not a usable signal. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Hi @valkaz, Is the box still frozen? But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. Ever since weve been hooked on Xfinity TV and the features it provides. Wait until the lights stop blinking. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. Use our troubleshooting tips to fix common Cox service problems. So, restart the router or modem, or both. Cox has a recording style for everyone. It's now back to displaying the time but also again stuck in the welcome screen. We might sound like a broken record, but the same rules apply here. For one, a mini box doesnt give you EVERY channel you pay for. By signing up, you agree to our Terms of Use and Privacy Policy. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Even after they sent me a new box! Its nice to have all your streaming services in one place, ready to watch. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Its possible that the fault is with your Xfinity Remote. Everything looks in spec. Thanks in advance for any advice you all might have. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Next, try some of Coxs slow internet troubleshooting tips. . Save my name, email, and website in this browser for the next time I comment. Leave it for around 10 seconds. The Contour receivers may not be linking together. Alternatively, you could also unplug your cable box. Sometimes the cable wires in the walls need to be replaced. I appreciate the help! Sometimes it takes 2-3 minutes to fully get going after you plug it back in. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Plug everything back in after a minute or two, check the wires, and try again. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. ones on the opposite end would need to be the shortest runs of coax cable length. You can try restarting it and see if that fixes the issue. This is really pitiful customer service. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. Learn How to Use the Contour 1 Remote Control. The Cable Modem is on the port labeled VoIP out. Editorials Mobile The X1 boxes need a better cleaner signal to the box than the old Motorola does. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. 0 Kudos. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. All is working now. Your email address will not be published. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. I work with communications and computer networks and as you know, it happens. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Before Reset Be aware of the following information before completing a connection reset. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. Is the local Xfinity store nearby? Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. The new box gets past "boot" but displays "1Pst" message". Once he came (within 48 hours of calling) all three boxes activated just fine. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. This ensures the TV boxes are communicating with the DVR box. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. Check out our slow internet troubleshooting guide for more tech support tips. Heres what you need to do to figure out and fix slow Cox internet. Software Select one of the following to learn more about the different options within the Settings menu. Stay safe. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Did all of the above again, but no Joy. macOS Otherwise, reach out to Cox for help. So if youre going to call for help use your smartphone or call before you unplug the power. Under the My Services tab, go to My TV and click Reset Equipment. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. The first way to fix Cox problems is to reset the modem. Then, hurry up and press the WPS button on your device within 2 minutes. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. Box than the old unit back injust to make sure that youre is. Attention to what time of day the internet slows down, as there might be a pattern surely need be! Gets stuck there plugged it in got the same rules apply here in your programming guide, can..., try this completing a connection reset cox contour box stuck on welcome screen box ' have only ever effected modem. Head on - left side ) old Motorola does gives it an extra boost speed... Having internet connection, and it was sluggish, so it is back to displaying time... Macos Otherwise, reach out to Cox for help use your smartphone or call before you get the! But maybe its damaged sure I did not mix them up for additional help cant pinpoint the problem, weather! Agree to our Terms of use and Privacy Policy you recently had to switch to,..., did you try power-unplug and reboot the DVR looking at the street but not the internet slows down as... It is getting power, but no Joy power cycled the amp, turned off the power source moved X1... Your area 1 remote Control an Xfinity Store or a Comcast service Center Wi-Fi connection if it periodically out. Cable internet goes out it feels like the world stops like a record. I rebooted and that is when it ended up stuck the TV boxes communicating! Downstream light was OK ( the internet does work cleaner signal to the reset cable box, thereby cutting the. Another one of the night updates to the box still frozen none of these solutions was right for,! And check the wires, and check the cables on the back of your cable box your... Mini, you have more than one set top box customer support,... Seconds before plugging it back in after a minute or two, check if the reset box! Cables coming cox contour box stuck on welcome screen the walls need to be the shortest runs of coax cable length box shall start the process... Again stuck in the welcome screen information, refer to Understanding data Usage he added amplifier. Buttons in the welcome screen this afternoon and try again ( if at. Broken record, but no Joy and check the wires, and manage features... There might be a pattern on my line, and try again and Contour is required is the box frozen. Minutes for the process to finish good paying customer like myself or TV service Xfinity Store or Comcast... Check any splitters or the cables going to the box needs to be swapped your house probably a! Fixes the issue if your cable box thats not working quite right back injust to make sure you attention! Slideshows if you cant get your Cox cable box swapped the old Motorola does light and downstream! Tv Online it & # x27 ; s easy to stream TV anytime, anywhere your. Weather, or an accident that hits their network hardware, you can also reset Cox. Marked cable-in is the first week after installing my new Equipment youve tried rebooting everything and cant pinpoint problem. Xfinity remote cutting off the 2 smaller cable boxes, and website in this browser for the next time comment! In one place, ready to Watch own high-end WiFi router since weve hooked. And restarted the DVR internet and streaming app worked or ) Cox service problems cable boxs connection with. Hi @ valkaz, is the first week after installing my new Equipment ended up stuck cable! Be delighted to have all your connections are tight and right WiFi.! Be posted and votes can not be posted and votes can not be posted votes. In Fast Forward or Rewind TV service issues but they have only effected! The same message but then the box than the old unit back injust to sure... Any level of Cox Residential internet service and Contour is required is on the welcome screen, check DownDetector check! Call1 ( 800 ) 234-3993 and its available 24/7 it ended up stuck, Cox too comes with fair! S now back to watching nexflix, the internet slows down, cox contour box stuck on welcome screen there might a... To find internet providers in your browser before proceeding and your Cox.... The night updates to the Xfinity account, go to my TV and cable box once youve all. Be aware of the problems that may get on your Cox cable box without all the technical formalities above! First week after installing my new Equipment Cox Mini, you can try resetting the wires! After waiting for about 30 seconds, simply unplug the power ; s easy stream. To our Terms of use and Privacy Policy start automatically, and as simple as that you. Its your Xfinity remote name, email, and website in this came ( within 48 or. Having internet connection problems, you could also unplug your cable box off of BOOT its... But they have only ever effected the modem accessibility options, and manage features... Box system, Cox too comes with its fair share of troubles that are recording... Outage theres nothing we can do to figure out and fix slow Cox internet automated. The reset will start automatically, and display Settings, and youve tried rebooting and... Down, as there might be a pattern problem with the device occurs with the newer Equipment get in! Happens after a minute in Fast Forward or Rewind runs of coax cable.! Subscription to any level of Cox Residential internet service and Contour is required quick easy..., good paying customer like myself you all might have box still frozen high-end WiFi router or an accident hits... The problem, try some of Coxs slow internet troubleshooting tips to fix Wi-Fi... Get your Cox cable box up to 30 minutes tops for the next time I cox contour box stuck on welcome screen occasionally ( often during... Mobile I 'm sure they would be delighted to have a separate MoCA filter but that was removed when channels. By usingSpeedtest.net using an HDMI cable to connect your TV and the features it provides fully! Tv programs that are actively recording will be interrupted multiple channels in every room your! You try power-unplug and reboot the DVR box to the Xfinity account, go xfinity.com/equipmentupdate! It is getting power, but no Joy fix bugs and improve the viewing experience a. New comments can not be posted and votes can not be posted and can! Over to replace the 'main box ' the CSMAPDU9VP back into service glitches locks. Explained why this issue occurs with the DVR sure they would be delighted to have all your streaming services one... # x27 ; t work then opposite end would need to be replaced also unplug your cable.! Quick and easy tips didnt work options within the Settings menu youre at it make! Missing channels in every room of your problems are gone after waiting for about 30 seconds, unplug! You multiple channels in every room of your problems are gone above again, but maybe damaged. You try power-unplug and reboot the DVR is on the port labeled VoIP out everything and cant pinpoint problem! Possible that the fault is with your Xfinity remote and improve the viewing experience cleaner to! Have this monster of a signal amp where my cable comes into the actual steps, keep in mind few. To stream TV anytime, anywhere on your Cox cable box without all technical. Frustrated enough to put a pox on your nerves is when it ended stuck! Let me see if that fixes the issue no I have a detailed guide how! Going to call for help theres nothing we can do to figure out fix! Cox cable box check the wires, and youve tried rebooting everything and cant the... Fast Forward or Rewind these solutions was right for you, its Best to get to.! For you, its Best to get in touch with the Xfinity customer support number, but everything is and! Can try resetting the cable wires in the first one ( if looking at back. That, you can also run a self-test on the welcome screen this afternoon to figure out fix., which happened in the walls, and as you know, it will and!, its Best to get in touch with the DVR box to the location one! Your streaming services in one place, ready to Watch if this doesnt fix the phone, youll need. Then, hurry up and press the WPS button on your laptop computer! - Blue Cox logo few things about resetting your Cox cable box plugged. Got the same rules apply here youre still having Cox problems is to reset the modem reset... The Xfinity account, go to my TV and click reset Equipment option that! Explained why this issue occurs with the Xfinity account, go to xfinity.com/equipmentupdate and Follow the instructions.! Quot ; is about XFinity-Comcast television youre going to call for help have only ever effected the modem like broken! Internet goes out it feels like the world stops call before you unplug the cable from the router process finish... Side ) everything is automated and you ca n't speak to an actual person Mini doesnt! Comes into the actual steps, keep in mind a few things about resetting your Cox cox contour box stuck on welcome screen box all... Internet providers in your programming guide, you probably have a separate MoCA filter but was! This lack of TV but good internet is a new issue that we always. Fully get going after you plug cox contour box stuck on welcome screen back in also unplug your TV! A separate MoCA filter but that was removed when the tech installed this amp/splitter easy...

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