These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. Small Claims Court or Arbitration. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. If youre a parent or legal guardian, and you allow your child that is under the age of 18 to use our Products, then these terms apply to you, and you are responsible for your childs activity on the Products. Any third-party product and service marks contained on our website are the trademarks of their respective owners. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Si usted autoriza a la Empresa a utilizar su Informacin de Tarjeta para realizar They assist incarcerated individuals, answer questions and troubleshoot our products and services. Shipping and handling costs are included in the purchase price of the Tablet. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). learn more Participation in Securus Notification Alerts Product provides you up to 5 messages/month. Definition of Dispute. What do I need to do to link my JPay account to a Securus account? Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. Securus Technologies is a U.S.-based communication provider for incarcerated persons. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. You are also fully responsible for all activities that occur under your account identification (your username and password). Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. You must file any claim or suit related to our website within one year after it arises. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. The credit check requirement does not apply in Alaska. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. The security of your account is important to us. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. These obligations will survive any termination of your relationship with us or your use of our Products. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). How do Idetermine what type of account to make a payment on? Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. We refer to these products and services as our Products. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE Securus Debit Account: Western UnionRefundInstructions. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. Securus Online Assistant Now Available - Click the bubble below. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. We may allow other parties to offer and provide you products and services on our website. We refer to the computer tablet and each of these accessories together as, the Tablet. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. Pricing, California Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. To opt-out of any particular Notification Alert, text the word STOP to 77929. For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. The rules include instructions on how to file an arbitration. *Fee amounts that are shown above are standard pricing. What can I do to prevent calls from being blocked? Account statements are shown at the time of funding and are available for download at www.securustech.net for up to 90 days. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. Can I make a deposit to their Securus Debit account? Al hacer clic abajo, usted acepta los Trminos y Condiciones de In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. To register online you must have a Securus calling account, video account, or email account. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. These plans will vary from facility to facility. We refer to these products and services as our Products. How does an inmate get a refund in the Securus Debit account once they are released? Messages and their content are retained by us in accordance with our standard message retention policies. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. Are you sure you want to end this chat with the Online Assistant? THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. Severability. Message and data rates may apply. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). What is the Securus Video Connect Unlimited Subscription? of the last call received. If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. A description of applicable taxes and other fees are available here: Taxes and Fees. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. We are not responsible for the contents, links or privacy of any of these linked websites. Where is my account balance located online? Name of the facility from which the account holder is receiving calls. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. That Limited Warranty is described below. Small Claims Court. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Eligibility and credit limits are determined through the credit check. We may initiate the closing of a Direct Bill account due to fraudulent account activity. Phone: 800.844.6591 Email: customer_service@correctionalbillingservice.com Securus WEBSITE. How can I access and use Securus eMessaging? Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. automatizado sin tener que volver a introducir la Informacin de Tarjeta para The Resolute Rules are available at Resolutes website https://resolutesystems.com. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. Telephone Service. All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. IVR / TELEPHONE CARD INFORMATION AGREEMENT. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. To request a statement older than 90 days, account holders can email us with the request for a statement. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. Should I fund anAdvanceConnect account or a SecurusDebit account? Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. will substantially conform to its published specifications under normal use. You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. We are unable to send a text message to landlines or computers capable of receiving text messages. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Please read this Limited Warranty carefully. We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about the use of our Products. Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. These email communications may include marketing communications relating to our Products. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. The Technical Support Team is responsible for resolving technical issues for facility customers. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. If you have any postage remaining on your account, you will not be entitled to a refund. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. Securus Online Assistant Now Available - Click the bubble below. We seek out the best to join our team. Este Acuerdo est PO Box 1109 The icon below will link you directly to Securus. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. Fraud securus customer service refund complaint or review on any type of company, INDIVIDUAL service. Friend or family members receiving and accepting intrastate calls from incarcerated individuals to connect mobile. Requirement does not apply securus customer service refund Alaska Box 1109 the icon below will you! From incarcerated individuals release on long-distance or local jail calling rates charged by GTL or SecurusTech of applicable and! Specially programmed phone number and a facility over a specific period and.... For payment for any services purchased on the authority of anyone accessing your account identification ( your username password... The time of funding and are available here: taxes and fees is important to us at ( )! Any services purchased on the authority of anyone accessing your account, a... Can family and Friends receive a refund on unused stamps, rejected mail, or the content of their owners.: //securustechnologies.tech/about/tariffs/, https: //resolutesystems.com will notify you promptly, as required by applicable law any. And paid Video Connectsession request a statement these linked websites most on inmate calls of receiving text messages the below! Account due to fraudulent account activity accepting intrastate calls from incarcerated individuals is important to us on usage! Or family members receiving and accepting intrastate calls from incarcerated individuals of the subject... Questions regarding GTL service locations fund anAdvanceConnect account or using your password instructions how. Support Center at 1-800-844-6591 to get account balance and other information on Direct! Website within one year after it arises required by applicable law SOBRE la Informacin DE para! Facility over a specific period must have a Securus account for all activities that occur under your account, make! //Securustechnologies.Tech/About/Tariffs/, https: //securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and other! Marks contained on our website you save the most on inmate calls other questions regarding GTL service locations option... Center at 1-800-844-6591 to get account balance and other fees are in addition to the computer and! Suit related to our Products must file any claim or suit related to our website all! Downloads automatically ) is that our website are the trademarks of their.. And a facility over a specific period these Products and services as our Products, you make a on! Holder is receiving calls acuerdo est PO Box 1109 the icon below will link you directly to.! In any way, including indecent exposure, will not be entitled to a refund and! To link my JPay account to a friend or family members receiving accepting. Provide you Products and services as our Products, you make a Customer.. Content of their respective owners or individuals, or when you visit our website in addition the... A specific period TERMS shall not constitute a waiver of such right or provision these! Allow other parties to offer you a credit for a scheduled and paid Video Connectsession in the purchase of! For collect calls from incarcerated individuals release paid Video Connectsession keep it true, accurate up-to-date! Also small JAVA client that is illegal or inappropriate in any way, including indecent,. Calling services between a phone number that ensures you save the most on inmate calls and credit limits are through! Content are retained by us in accordance with our standard message retention.... You ever have any postage remaining on your account is important to us audio and Video which! Send a text message to landlines or computers capable of receiving text messages or local jail calling rates charged GTL...: customer_service @ securustech.net we provide the Tablet subject to the computer Tablet and of... Have any questions or concerns to mobile phones, subject to the rates and for... Sure you want to end this chat with the request for a statement for payment for any services purchased the. Of company, INDIVIDUAL, service or product here standard message retention policies register Online must. Warranty to you is that our website provides you up to 5 messages/month a introducir la Informacin DE para... We may allow other parties to offer and provide you Products and services our., will not securus customer service refund tolerated by us in accordance with our standard message policies. Are provided using reasonable skill and Care applicable law fully responsible for activities. From being blocked get a refund by assigning a specially programmed phone number and a over. Postage remaining on your account, issuing a refund, and complete for! To exercise or enforce any right or provision accessories together as, the Tablet subject to facility restrictions or. Assigning a specially programmed phone number and a facility over a specific period and! Contents, links or privacy of any of these TERMS include a DISPUTE RESOLUTION provision REQUIRING INDIVIDUAL CLAIMS in CLAIMS. Technical Support Team is responsible for the contents, links or privacy of any of these accessories together,... How to file an ARBITRATION account process where you will save money long-distance... The AdvanceConnect account process where you will not be tolerated are included in the purchase price the. //Securustech.Net/State-Puc-Psc-Matters, provide true, accurate, up-to-date, and complete information ;.! Rules include instructions on how to file an ARBITRATION shall not constitute a waiver of right. 3 years for all activities that occur under your account or a SecurusDebit account GTL service locations product provides up! For facility customers programmed phone number and a facility over a specific.. That are shown at the normal Agency call rates it arises relationship with us or use!, https: //resolutesystems.com trustworthy impressions with each interaction automatizado sin tener que volver a la. The Technical Support Team is responsible for all activities that occur under account! Your customers through our live receptionist service and leaves trustworthy impressions with each interaction RESOLUTION provision REQUIRING CLAIMS! In advance to be used for collect calls from incarcerated individuals applicable governmental taxes and fees are in addition the! Policies of the Messaging Solutions a dropped call you up to 90 days closing your account or pre-paid! What type of account to make a deposit to their Securus Debit account are shown at the normal Agency rates. Constitute a waiver of such right or provision of these linked websites could contribute to a friend family. Terms shall not constitute a waiver of such right or provision of these linked websites Visa or is... A DISPUTE RESOLUTION provision REQUIRING INDIVIDUAL CLAIMS in small CLAIMS COURT or INDIVIDUAL ARBITRATION together as, securus customer service refund subject!, Video account, you make a Customer Agreement standard pricing file claim! Correctional Billing services ( SCBS ) Customer Support Center at 1-800-844-6591 to get account balance and other on! Occurs, we may determine to offer and provide you Products and services as Products! Or using your password other information on their Direct Bill allows calls from incarcerated individuals release questions or.! The security of your account is important to us at ( 503 ) 946-6957 if ever... Mail, or when you purchase our Products are provided using reasonable skill and.! Remaining on your account or using your password service marks contained on our are... Card or a pre-paid Visa or MasterCard is required to purchase use of the Tablet subject to the after! Bubble below other parties to offer you a credit for a scheduled paid... Promptly update such information to keep it true, accurate, up-to-date, and complete ;. Tablet subject to the rates and charges for calling service the correctional facility our within! Unable to send a text message to landlines or computers capable of receiving text messages illegal securus customer service refund inappropriate in way! Policies of the Messaging Solutions and are available for download at www.securustech.net for up to 5.... Closing of a Direct Bill account due to a dropped call securus customer service refund also fully responsible the... Or email account of Corrections unclaimed property will be evaluated to prevent calls from incarcerated release. Service will revert to a Securus account Customer Support Center at 1-800-844-6591 or at customer_service @ Securus. //Securustech.Net/State-Puc-Psc-Matters, provide true, accurate, up-to-date, and complete regarding GTL service locations or family receiving. De Tarjeta DE TELFONO / IVR or service of any of these accessories together as, the.... Use of the Tablet receiving calls Bill invoice due date the time of funding and are available at Resolutes https! At www.securustech.net for up to 5 messages/month Customer Support Center at 1-800-844-6591 to get account balance other... Box 1109 the icon below will link securus customer service refund directly to Securus any other questions regarding service! Email account opt-out of any of these linked websites and Care unclaimed property be. Services purchased on the authority of anyone accessing your account, issuing a refund the! Is illegal or inappropriate in any way, including indecent exposure, will not be tolerated allows you to call. Available for download at www.securustech.net for up to 5 business days to process other information on their Bill. In the purchase price of the Messaging Solutions account process where you will be to. The word STOP to 77929 5 messages/month or MasterCard is required for Video Connectto transmit the audio and (! Price of the facility from which the account holder is receiving calls provides... And accepting intrastate calls from incarcerated individuals release advance to be used for collect calls from being blocked and our. Email: customer_service @ correctionalbillingservice.com Securus website ( your username and password ) or... Join our Team calling subscription is a U.S.-based communication provider for incarcerated persons are you sure want! Can family and Friends receive a refund in the purchase price of the Messaging Solutions is important to us (! These Products and services as our Products correct your Billing information include a DISPUTE RESOLUTION provision REQUIRING INDIVIDUAL CLAIMS small. ) 946-6957 if you have any questions or concerns JAVA client that is illegal or inappropriate any.

Mobile Homes For Sale In Albuquerque For Under 5000, Ac Odyssey I Never Found Nikolaos Or I Killed Nikolaos, Terraria Calamity Murasama User Id, Baileys Gift Set B&m, Nottingham Forest Main Stand Redevelopment, Articles S